Remove Communications Remove Constituents Remove Translation
article thumbnail

Dallas County provides critical language services with Google Public Sector

Google Public Sector

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

article thumbnail

Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Designing an Accessible and Equitable Experience for Constituents Accessing Unemployment Insurance

Government Technology Insider

Additionally, simplified language improves the quality of translations for non-English speakers. This standard demonstrates the importance of transparent and clear communication. For UI, this means that communication with constituents should include a path of action.

article thumbnail

Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. The constituent calls the main contact center number.

article thumbnail

Announcing the 2023 Google Cloud Customer Award Winners in Government and Education

Google Public Sector

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

article thumbnail

Dallas County provides critical language services with Google Public Sector

Google Public Sector

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

article thumbnail

Accelerating AI/ML adoption in the public sector: Three ways to get started

Google Public Sector

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. Would it benefit from one of the AI building blocks such as vision for detecting objects, conversation, translation, text analysis or tabular data with lots of rules. million and 1.2