AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. The constituent calls the main contact center number.

Translation 200

Translation Constituents Public Sector Local Government 200

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 114

Public Sector Translation Constituents Local Government 114

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Government Technology Insider

JUNE 22, 2023

Additionally, simplified language improves the quality of translations for non-English speakers. This standard demonstrates the importance of transparent and clear communication. For UI, this means that communication with constituents should include a path of action.

Constituents 52

Constituents Communications Translation Government 52

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 98

Education Government Public Sector Constituents 98

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. This translates to an average cost of $6.75 Business level architecture for returned mail processing and constituent outreach 1.

Outreach 130

Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. Transforming the customer experience.

Public Sector 147

Public Sector Local Government Supervision Operations 147