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Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.
States have seen a rising volume of new unemployment requests, and other socialservices systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.
The fiscal cliff can lead to a range of negative outcomes that diminish community quality of life, strain household finances and stifle economic growth, including: Reduced services: Local governments may be forced to cut essential services, including public safety, education, transportation and socialservices.
Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. Communication of the strategic vision is essential.
When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or socialservices benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”
“Digitizing services that governments provide can be a time and efficiency improvement,” said Chris Oskuie, Vice President, State and Local Government and Education at Software AG Government Solutions, which provides platform integration software and services. And it can show results in a matter of weeks.
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