GovPilot

SEPTEMBER 6, 2023

In just a few short years, we’ve experienced drastic and fundamental changes in how we work, communicate, and live our lives. The public sector is no exception. Technology is roaring along in the fast lane, and the world is along for the ride.

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AWS Public Sector Blog

NOVEMBER 3, 2022

As 2022 draws to a close, public sector organizations have an opportunity to rethink what’s possible and for the upcoming year. Whether your priority is to deliver better outcomes for students, design more effective communication with constituents, or facilitate more patient-centric care—Amazon Web Services (AWS) can help.

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Public Sector Nonprofit Education Leadership 52

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. From "Nice-to-Have" to "Must-Have" "Artificial intelligence in the public sector is more than wishful thinking," says Karen Dahut, CEO of Google Public Sector.

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Google Public Sector

JUNE 21, 2022

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. To learn from others, join our Public Sector Community , where government leaders and technologists meet to share their own AI best practices and lessons learned. million and 1.2

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Public Sector Constituents Translation Government Employee 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Empowering US public sector organizations to transition to Microsoft 365. Public Sector Center of Expertise.

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AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

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Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

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Education Government Public Sector Constituents 95

GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty.

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AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Translation Constituents Public Sector Local Government 78

AWS Public Sector Blog

NOVEMBER 15, 2022

Natural disasters can also damage the critical infrastructure that powers emergency services—prompting public sector organizations to consider building more resilient infrastructure. Do you have any questions about how to use AWS or AWS Partners to support your teams and constituents? Connect with us.

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GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. Granicus supports public agencies through all four stages, she said.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Tying event registration with sales reporting to drive targeted marketing.

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AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Contact the AWS Public Sector Team to learn more. See more Health and Human Services Cloud Resources here.

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Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

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Education Government Public Sector Constituents 52

American City & Country

AUGUST 28, 2024

Economic consequences: Reduced public spending can result in job losses, both within the public sector and in private industries dependent on government contracts. Promote transparency and accountability: Enhance transparency in budgetary processes and expenditures to increase trust with constituents.

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GovPilot

MARCH 4, 2024

Effective leadership in government is vital because it ensures that every public sector employee can efficiently manage their responsibilities such as providing essential services, implementing policies, and addressing community needs in a timely fashion.

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Local Government Leadership Government Public Sector 52

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Public sector customers are using AWS to digitally transform their citizen engagement and service delivery management applications. million residents.

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GovLoop

JULY 19, 2023

But it’s challenging to gauge in the public sector, where the goals are complex and quantitative measures cannot always reflect the values of an agency’s mission and public service. Plan and Communicate Watching your employees’ every move is a mistake. “It What is Measuring Productivity?

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GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

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AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

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AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. The success of this project has aided in the development of new opportunities for MVD as it continues innovating and enhancing services to better serve the people of Arizona.

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AWS Public Sector Blog

JUNE 26, 2023

Artificial intelligence (AI) and machine learning (ML) technologies are enabling our customers to transform solutions they deliver in nearly every industry, including the public sector. These technologies enable government agencies to improve constituent experience and deliver cost-effective services.

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AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

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AWS Public Sector Blog

OCTOBER 20, 2022

Solving for national scale opportunities requires long-term thinking—across data, applications, research, innovation, and citizen outcomes,” said Rahul Sharma, president of India public sector at AWS, as he opened the keynote at the AWS Summit New Delhi. On September 17, 2021, CoWIN recorded 22.5 Bridging the digital divide.

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

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GovLoop

JUNE 11, 2024

It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ public sector employees, industry partners, and knowledge experts. The program is an opportunity for current and former government employees, as well as industry representatives, to write on topics about which they’re passionate.

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GovLoop

MAY 28, 2024

It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ public sector employees, industry partners, and knowledge experts.

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Social Media Government Employee Constituents Public Sector 52

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

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GovLoop

DECEMBER 18, 2023

Workforce challenges in the public sector are not just an “HR problem.” Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We

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Public Sector Engagement Legislation Government Employee 59

AWS Public Sector Blog

FEBRUARY 28, 2023

Amazon Pinpoint , a multi-channel communications tool, can help in this scenario. Contact the AWS Public Sector Team to learn more. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub.

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GovLoop

DECEMBER 8, 2023

It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ public sector employees, industry partners, and knowledge experts.

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GovLoop

JUNE 9, 2023

It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ public sector employees, industry partners, and knowledge experts.

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Social Media Government Employee Constituents Public Sector 52

GovLoop

JANUARY 4, 2023

It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ public sector employees, industry partners, and knowledge experts. We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement.

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GovLoop

MAY 23, 2023

It’s a chance to share your knowledge with — and be recognized by — GovLoop’s community of 300,000+ public sector employees, industry partners, and knowledge experts.

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