Communications Constituents Public Health 
AWS Public Sector Blog
SEPTEMBER 27, 2023
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.
AWS Public Sector Blog
NOVEMBER 3, 2023
The issue of document access and related administrative burdens is so ubiquitous that public health researchers have published papers about the detrimental impact a lack of identification has on those experiencing homelessness. Reach out to the AWS Public Sector team.
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AWS Public Sector Blog
APRIL 3, 2024
What we have to communicate is life-saving information. Having these sophisticated systems in place allowed New Mexico to seamlessly transition during the public health emergency (PHE) unwinding, avoiding some of the problems and pitfalls other states experienced during the reverification process. “We You saved my life today.'”
AWS Public Sector Blog
AUGUST 17, 2023
A critical focus of the public health emergency (PHE) unwinding is the challenge Medicaid agencies may face with regards to returned mail, which can happen when a member changes their address and the agency does not have the updated address on file. See more Health and Human Services Cloud Resources here.
Google Public Sector
JUNE 29, 2020
States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.
AWS Public Sector Blog
MARCH 31, 2023
As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.
AWS Public Sector Blog
FEBRUARY 10, 2023
During the COVID-19 public health emergency, a continuous coverage requirement was put in place for Medicaid beneficiaries, meaning millions were automatically reenrolled in healthcare coverage without needing to renew eligibility. See more Health and Human Services Cloud Resources here. Architecture overview Figure 2.
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