AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Campaign Outreach Public Sector Constituents 52

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

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Constituents Local Government Outreach Engagement 52

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.

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Outreach Public Sector Constituents Campaign 52

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. The biggest barriers still facing agencies looking to modernize their constituent experiences. If you feel like you’re reaching out for responses and getting nothing back, your customers might not be getting their ideal service experience.

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Engagement Social Media Constituents Outreach 52

GovLoop

JANUARY 31, 2023

You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina.

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Constituents Outreach Engagement Local Government 52

GovLoop

AUGUST 30, 2024

Although not everyone is comfortable with artificial intelligence, AI/ML solutions that fuse and analyze data for public outreach are safe, and eventually more agencies will welcome generative AI, Ainsbury said. Just because [some] aspect of AI/ML might be scary …, there are other aspects of AI/ML that are ripe for the picking.”

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Outreach Constituents Engagement Budgeting 52

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 119

Social Pinpoint

DECEMBER 5, 2022

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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Outreach Public Sector Engagement Constituents 52

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.

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Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.

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Public Sector Nonprofit Operations Local Government 98

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

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Local Government Engagement Social Media Management 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

. -- 2023-2024 Workshop Schedule The Seattle Department of Neighborhoods sponsors a variety of programs where citizens undertake community projects with financial and training support from the city. They include sending mailers to residents; tabling at community events; and distributing fliers at schools, businesses and places of worship.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

MAY 15, 2023

An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.

Social Media 59

Social Media Communications Accountability Constituents 59

GovLoop

NOVEMBER 23, 2022

An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation. The digital outreach works, and it’s a model for other agencies. This article first appeared in “ Your Guide to Building Constituent Engagement.”

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Social Media Communications Accountability Constituents 59

Rebuilding Place in Urban Space

AUGUST 26, 2022

Tools like report it ® , as elements of branded reporting initiatives like Streetwatch and helping programs like Community First allow us to act, not just notice something and walk on by, doing nothing. Too many agencies blow off queries from serious blogs (maybe now they just ignore email?)

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Sanitation Public Safety Management Outreach 52