AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

Constituents 130

Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Running containerized on-premises or self-managed workloads involves significant overhead to manage operational resources. Amazon EKS and Amazon ECS services enable the rapid deployment of such critical applications.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics.

Public Sector 204

Public Sector Local Government Transportation Communications 204

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 114

Public Sector Translation Constituents Local Government 114

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. However, Lambda has a 15-minute timeout so it is not recommended for long-running operations.

Public Sector 204

Public Sector Operations Constituents Management 204

AWS Public Sector Blog

APRIL 3, 2024

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. What we have to communicate is life-saving information. For example, state employees, including contact center workers, had to pack up their desks immediately. You saved my life today.'”

Campaign 195

Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

Transportation 130

Transportation Management Constituents Sustainability 130

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Bias can also be introduced through the model lifecycle from training to ML operations in production. AI and ML empower healthcare and life science organizations to make sense of their data.

Public Sector 130

Public Sector Constituents Operations Education 130

AWS Public Sector Blog

NOVEMBER 16, 2022

Despite the central role of tax agencies in supporting state economies and local communities, many are challenged with legacy systems that lack flexibility and functionality. Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis.

Public Sector 147

Public Sector Local Government Supervision Operations 147

GovLoop

JUNE 20, 2023

A valued private sector partner can ask the right questions, as well as bring valuable knowledge and experience, to ensure that public agencies can improve both their operations and service delivery. This led to response times to constituents becoming unacceptably slow and frustrating.

Constituents 89

Constituents Communications Implementation Operations 89

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 107

Public Sector Constituents Strategic Planning Implementation 107

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

Campaign 130

Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 130

Public Safety Public Sector Communications Constituents 130

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

Outreach 130

Outreach Public Sector Constituents Campaign 130

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 98

Education Government Public Sector Constituents 98

GovLoop

OCTOBER 26, 2023

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Creating economies of scale with intergovernmental collaboration and improving operational efficiency through optimizing resources is much easier said than done.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

FEBRUARY 10, 2023

The forthcoming expiration of this requirement presents one of the largest-ever health coverage transition events, and states will need to move quickly to return to normal eligibility and enrollment operations. The architecture overview of AWS services involved in the communication workflow, described in detail in the following section.

Outreach 130

Outreach Public Sector Campaign Communications 130

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 65

Constituents Management Accountability Communications 65

GovLoop

OCTOBER 9, 2023

During planning and pilot periods, it’s important to keep communication flowing internally and externally. Start Small and Work Iteratively With the Community Pilot programs should start at a very manageable scale, but they have a big role to play. “It The innovations of today are the operations of tomorrow.

Implementation 98

Implementation Management Constituents Accountability 98

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Leadership 52

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. One hurdle Morton sees is that government agencies tend to operate by business unit. The Vision.

Constituents 65

Constituents Government Agency Operations Government 65

American City & Country

AUGUST 28, 2024

To effectively navigate the fiscal cliff, municipalities can implement the following combination of measures: Leverage technology : Adopt technological solutions to streamline operations, improve efficiency and reduce costs. Regularly publish detailed financial reports, hold public forums, and engage the community in budget discussions.

Government 97

Government Budgeting Public Sector Sustainability 97

CarahCast

MARCH 25, 2021

So what can airports do to seamlessly adjust to this new normal and reinvent traditionally siloed operational models to meet constituent expectations? airports can rapidly convert legacy processes, personalize experiences and communications based on data, and deliver improved non-aeronautical revenue.

Constituents 40

Constituents Communications Operations 40

GovLoop

MARCH 5, 2024

Trust and Communication Sprague said that when agencies need their backups, they want a platform that allows for rapid recovery; with Pure Storage, recovery can take just minutes. That helps agencies maintain business operations. Intra-agency communication is vital after a breach, he said. “A

Communications 52

Communications Security Constituents Accountability 52

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 40

Public Sector Translation Constituents Local Government 40

GovLoop

AUGUST 30, 2024

But ironically, when we at Granicus interact with agency analysts and operators, they almost see their agency as a data desert [because information is] often stored in … detached and even uncooperative systems.” The second guiding principle is to remember that good solutions call for personalization — which requires data.

Outreach 52

Outreach Constituents Engagement Budgeting 52

DH Leonard Consulting & Grant Writing Services

MARCH 10, 2023

If your organization is new to grant seeking, or you’ve only recently incorporated grant applications as part of your development operations, curating your grant calendar and sending out proposals can seem high-stakes enough. You need to do more than just objectively communicate the extent of your results. What are you excited about?

Nonprofit 52

Nonprofit Cultivation Constituents Communications 52

GovLoop

AUGUST 1, 2024

Customs and Border Protection Prakhar Bajpai, Senior Data Scientist, City of Austin & 2023 NextGen Public Service Award Winner Meeting Your Constituents Where They Are: Exploring Multi-Channel CX Concepts With so many ways to connect with citizens, it essential to have a strategy in place for support multi-channel efforts.

Leadership 59

Leadership Management Implementation Constituents 59

GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. It’s an operations guide, and it’s a communications tool,” Francis said. The budget is not just a document saying, ‘Here’s how much money we’re going to spend.’ It’s a policy guide. It’s a level of service guide.

Budgeting 52

Budgeting Local Government Constituents Government 52

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 52

Education Government Public Sector Constituents 52

Government Technology Insider

DECEMBER 9, 2021

Our goal is for North Carolina to deliver seamless and easy access, at constituents’ fingertips, to the full array of governmental services that enhance their living, learning, working, and recreation. And, by constituents, I mean businesses and visitors to our state, as well as residents. How important is security for states today?

Constituents 52

Constituents Security Implementation Government 52

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

Local Government 52

Local Government Engagement Social Media Management 52