AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Connect with us.

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AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Managing privacy, security, and compliance obligations When building for public trust, data responsibility becomes paramount.

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GovLoop

JULY 10, 2023

So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases.

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AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

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AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. Learn more about Kyndryl and explore their solutions in the AWS Marketplace.

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AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

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Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

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AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. Italian citizens typically need to navigate through dozens of platforms in order to access public services or manage their obligations to the State.

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AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

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GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. They care about their team, show up for them, listen to their ideas and advocate needs to upper management on their behalf.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Tying event registration with sales reporting to drive targeted marketing.

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GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? If you have a traditional service management approach, how flexible, how responsive is [it]? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter.

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GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

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AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

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AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. AWS Cost Explorer helps visualize, understand, and manage cloud costs and usage over time.

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GovLoop

AUGUST 25, 2022

Here are his tips for managing hybrid employees. But government serves a unique purpose, and disappointing constituents is unacceptable. “We We as public servants have a responsibility to address [constituent] issues as they come up, whether we’re sitting behind a computer at home or whether we’re in the office, period,” he said.

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GovLoop

JANUARY 25, 2024

During our latest CX Community of Practice session, Tori Leonard, UX Practice Manager, shared strategies for measuring your CX goals. Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service?

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AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

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GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Managing Multiple Channels. To scale up their services, agencies need to create a seamless customer service environment. .

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AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Navigate to the Amazon Pinpoint service in the AWS Management Console.

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Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

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GovLoop

APRIL 1, 2024

In this session of “Management Minutes With Mika,” Workplace Transformation Strategist Mika Cross invited Elliott to explain what agencies should pay attention to when it comes to creating meaningful in-person work. Check out this edition of Management Minutes With Mika now. Want more tips from Elliott and Cross?

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

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AWS Public Sector Blog

OCTOBER 20, 2022

Shri Jayesh Ranjan, principal secretary at the Information Technology, Electronics & Communications Department of the government of Telangana, India, took the stage to share his organization’s journey to the cloud. On September 17, 2021, CoWIN recorded 22.5 million student records and 7.6 million registration admissions.

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GovLoop

OCTOBER 9, 2023

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. They are the ones establishing the framework and managing the process.” You do need those designated people,” said Busser. “We

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GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.” Get the guide.

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AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Data scientists and business analysts should pay attention to the data and ML lifecycle tasks, including data processing, feature engineering, and model management with continuous feedback and learning mechanisms.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies can use AI and ML to support the sheer size and scale of data they manage and to access and analyze all types of data with ease, including voice, video, and streaming data. Set up a responsible framework that defines, monitors, and manages who has access to data and how it is used. Transforming the customer experience.

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GovLoop

JANUARY 9, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

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GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

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GovLoop

JULY 27, 2023

In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. The team cut the online prices $5.00

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