GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? If you have a traditional service management approach, how flexible, how responsive is [it]? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter.

Management 52

Management Constituents Communications 52

AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

Public Sector 98

Public Sector Security Government Accountability 98

GovLoop

JANUARY 25, 2024

During our latest CX Community of Practice session, Tori Leonard, UX Practice Manager, shared strategies for measuring your CX goals. Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service?

Constituents 104

Constituents Communications Management Engagement 104

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 135

Public Safety Public Sector Laws Supervision 135

GovLoop

AUGUST 25, 2022

Here are his tips for managing hybrid employees. But government serves a unique purpose, and disappointing constituents is unacceptable. “We We as public servants have a responsibility to address [constituent] issues as they come up, whether we’re sitting behind a computer at home or whether we’re in the office, period,” he said.

Management 59

Management Constituents Communications Leadership 59

GovLoop

APRIL 1, 2024

In this session of “Management Minutes With Mika,” Workplace Transformation Strategist Mika Cross invited Elliott to explain what agencies should pay attention to when it comes to creating meaningful in-person work. Check out this edition of Management Minutes With Mika now. Want more tips from Elliott and Cross?

Social Media 69

Social Media Constituents Communications Management 69

GovLoop

NOVEMBER 7, 2022

An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Managing Multiple Channels. To scale up their services, agencies need to create a seamless customer service environment. .

Constituents 59

Constituents Communications Engagement Housing 59

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 94

Education Government Public Sector Constituents 94

GovLoop

OCTOBER 9, 2023

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. They are the ones establishing the framework and managing the process.” You do need those designated people,” said Busser. “We

Implementation 98

Implementation Management Constituents Accountability 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.” Get the guide.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

Transportation 52

Transportation Management Sustainability Constituents 52

GovLoop

JANUARY 9, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

JULY 27, 2023

In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. The team cut the online prices $5.00

Constituents 98

Constituents Engagement Housing Management 98

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Managing privacy, security, and compliance obligations When building for public trust, data responsibility becomes paramount.

Public Sector 80

Public Sector Constituents Security Regulations 80

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

Public Sector 119

Public Sector Housing Outreach Security 119

AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Connect with us.

Public Safety 98

Public Safety Public Sector Security Constituents 98

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 52

Nonprofit Fundraising Constituents Public Sector 52

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 80

Translation Constituents Public Sector Local Government 80

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

Public Safety 80

Public Safety Public Sector Laws Communications 80

GovPilot

NOVEMBER 21, 2023

Why are some roads blocked off for months while construction seems to be halted, making constituents take detours to work in the morning? Local governments often meet endless impasses in the completion of local projects from inspector delays, inspection errors, or inefficient communication between involved parties.

Local Government 52

Local Government Government Constituents Regulations 52

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

DH Leonard Consulting & Grant Writing Services

JULY 26, 2024

When it comes to keeping these puzzle pieces organized, your nonprofit’s constituent relationship management system (CRM) is one of your most useful resources. Your CRM can consolidate all grant-making efforts into one central location, allowing for streamlined collaboration and communication across your organization.

Nonprofit 52

Nonprofit Fundraising Communications Constituents 52

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

Government 97

Government Budgeting Public Sector Sustainability 97

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

Public Sector 126

Public Sector Security Management Operations 126

AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

Constituents 52

Constituents Outreach Communications Engagement 52

Open Access Government - Technology News

DECEMBER 21, 2023

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Navigating the complex web of government departments can often be daunting for constituents. How can the government use AI?

Government 69

Government Public Service Constituents Implementation 69

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. Learn more about Kyndryl and explore their solutions in the AWS Marketplace.

Public Sector 81

Public Sector Local Government Communications Transportation 81

GovLoop

JUNE 12, 2024

Disagree Better includes customizable intervention techniques for governors and states, and a variety of ideas and tools for working with the public to manage polarity. CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovPilot

DECEMBER 15, 2023

Many communities curate elaborate plans for community holiday events, but proper organization is crucial for a successful turnout. Organizing local holiday events in your community entails clear communication, strategic promotion, and streamlined logistics to promote a positive attendee experience.

Management 52

Management Communications Constituents Engagement 52

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” “How do we get people more excited about engaging…?

Engagement 59

Engagement Constituents Social Media Leadership 59

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. Communication of the strategic vision is essential.

Constituents 52

Constituents Local Government Social Services Leadership 52

GovLoop

MARCH 5, 2024

It involves physical security — guarding access to buildings and the hardware within — and network security, which includes segmenting data and managing its travels, Sprague said. Intra-agency communication is vital after a breach, he said. “A But open dialogue promotes transparency and constituent trust.

Communications 52

Communications Security Constituents Accountability 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

Public Health 80

Public Health Accountability Leadership Management 80

AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

Campaign 78

Campaign Local Government Outreach Implementation 78