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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Meet Our Featured Contributor Cohort

GovLoop

They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. She is a FEMA-trained crisis communicator and certified Advanced Public Information Officer (APIO). You can begin reading their articles here.)

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Times Square Alliance Streetwatch program for reporting problems in the public space

Rebuilding Place in Urban Space

The whole concept of "broken windows theory" (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) is based on the findings that high quality maintenance in public spaces reduces the likelihood of disorder. From " The Brilliant Simplicity of New York's New Times Square ," Wired Magazine.