Remove Communications Remove Constituents Remove Local Government
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Better Communications Tops Data To-Do List

GovLoop

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. For many agencies, the challenge is learning to communicate those insights effectively. Its not enough to dig up good data.

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How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

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Lessons From State and Local Experts

GovLoop

The local partners do play a really important role [in data], both behind the scenes and then once it comes out, she said. Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. If youre going for a public audience, keep it simple.

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AWS selects 13 startups to innovate public safety solutions through the GovTech Accelerator

AWS Public Sector Blog

Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and local government at AWS. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Driving people-centered digital transformation in public safety with AWS

AWS Public Sector Blog

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.