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Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. For many agencies, the challenge is learning to communicate those insights effectively. Its not enough to dig up good data.
To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.
The local partners do play a really important role [in data], both behind the scenes and then once it comes out, she said. Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. If youre going for a public audience, keep it simple.
Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and localgovernment at AWS. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.
Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?
For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.
Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. It enables governments to operate more efficiently, allowing staff to save time while AI handles routine tasks.
Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Connect with us.
Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. State and localgovernment agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.
In the complex world of localgovernance , the role of localgovernment officials reaches far beyond policy making and administrative duties. Officials are the conduits by which communities seek representation and progress.
Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.
Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.
What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.
Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.
Despite public enthusiasm, oftentimes localgovernments have a difficult time protecting the endangered animal and plant species in their area, and communicating to constituents exactly why the loss of these species is so problematic. Many Americans throughout the nation care to save and protect endangered species.
Why are some roads blocked off for months while construction seems to be halted, making constituents take detours to work in the morning? Localgovernments often meet endless impasses in the completion of local projects from inspector delays, inspection errors, or inefficient communication between involved parties.
Citizens expect to engage with their localgovernment in the same fast, digital manner that they communicate in their daily lives. Customer relationship management (CRM) State and localgovernment agencies have unique and complex customer service challenges.
To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.
Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Learn more about how state and localgovernment agencies use AWS to support their constituents and staff at the Cloud for State and LocalGovernments hub.
Localgovernment officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.
Additionally, the data can be logged immediately or upon entering an area with communication service. If these systems go down, it impacts the safety of constituents, business productivity, and other critical responsibilities of the government.
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.
The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.
However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2.
The website offers: Video messages from governors Research and resources Opportunities to take action Links to related meetings and events Cyber News Feed State and local agencies have made cybersecurity a top priority for 2024. Localgovernments are a big target for cyberattacks and often don’t have the resources of federal agencies.
Amazon Pinpoint , a multi-channel communications tool, can help in this scenario. Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and LocalGovernments hub. License: CC BY-SA 4.0
A fiscal cliff, a term that underscores the urgency and potential abruptness of the financial crisis, occurs when localgovernments experience a sudden and severe economic downturn due to declining revenues and increasing expenditures. Recent economic shifts have intensified these issues. What is a fiscal cliff?
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.” The city now enjoys a 58% engagement rate.
Across the country – from New York to Arizona and from Ohio to California – state and localgovernments are investing in the technology and solutions to deliver the next generation of services to constituents. Communication of the strategic vision is essential.
An interview with Meredith Ward, Deputy Executive Director, National Association of State Chief Information Officers (NASCIO) Whether they like it or not, state and localgovernments cannot afford to go it alone on cybersecurity. For localgovernment, there’s a more tactical benefit to making those connections: intelligence gathering.
Now that your organization has gotten into the groove of hybrid work, it’s time to take a moment to pause and reflect on how the overall switch to digital services has impacted the biggest part of your mission – meeting the needs of your constituents. Facts and figures that illustrate the current state of trust in localgovernment.
When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”
Most state and localgovernments face the challenges of updating access to services, streamlining internal workflows, and modernizing IT infrastructure. Putting It in Place Successful implementation requires good communication between program managers and IT employees. And it can show results in a matter of weeks.
Richards knows that localgovernment has responsibilities and life-or-death challenges it never can take for granted, regardless of who works where. But government serves a unique purpose, and disappointing constituents is unacceptable. “We Emphasize Communication. Donovan Richards Jr. He represents 2.4
Localgovernment will never be the same. In just a few short years, we’ve experienced drastic and fundamental changes in how we work, communicate, and live our lives. A bold take, but nevertheless true. Technology is roaring along in the fast lane, and the world is along for the ride. The public sector is no exception.
Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.
Localgovernment services play a role in so much of our everyday lives that they become invisible. To achieve that, localgovernments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. “We It’s a policy guide. It’s a level of service guide.
A survey by the Center for Digital Government involving 169 localgovernment leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.
The COVID-19 pandemic has certainly accelerated digital transformation efforts for state and localgovernments, helping them to capitalize on long-held plans to improve citizen access to government programs and information through technology. These will be presented to constituents in everyday language that avoids IT buzzwords.
Some of the carrot approaches involve a good deal of cooperation between landlords and localgovernments. Depending on a city’s size and location, code enforcement strategies will have to be adjusted to find a system that works best for their jurisdiction and constituents.
States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.
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