Remove Communications Remove Constituents Remove Local Government
article thumbnail

Local governments are less impacted by polarization, survey finds

American City & Country

Political polarization is having a substantially negative impact on the nation, according to 87% of local government leaders recently surveyed by CivicPulse and Carnegie Corporation of New York. However, only 31% of those same city and county leaders felt that polarization was seriously impacting their local communities.

article thumbnail

Lessons From State and Local Experts

GovLoop

The local partners do play a really important role [in data], both behind the scenes and then once it comes out, she said. Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. If youre going for a public audience, keep it simple.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

article thumbnail

Better Communications Tops Data To-Do List

GovLoop

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. For many agencies, the challenge is learning to communicate those insights effectively. Its not enough to dig up good data.

article thumbnail

From legacy systems to cloud mastery: The path forward for local government ERP

American City & Country

April 9, 2025 4 Min Read Deemerwha/shutterstock Local governments are reaching a breaking point with legacy enterprise resource planning (ERP) systems that have grown increasingly costly and challenging to maintain. The challenges of legacy ERP Outdated ERP systems are one of the biggest barriers to efficiency in local governments.

article thumbnail

Transforming Resident Outreach using next-generation AI capabilities

AWS Public Sector Blog

Deloittes Resident Outreach solution (available in AWS Marketplace ) enables state agencies to adapt their resident communications through the power of generative AI on Amazon Web Services (AWS). Generative AI multi-modal capabilities refer to the ability of AI systems to: Ingest, process, and generate content Enable omnichannel (i.e.

Outreach 147
article thumbnail

How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.