GovPilot

NOVEMBER 21, 2023

Why are some roads blocked off for months while construction seems to be halted, making constituents take detours to work in the morning? Local governments often meet endless impasses in the completion of local projects from inspector delays, inspection errors, or inefficient communication between involved parties.

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Local Government Government Constituents Regulations 52

GovPilot

MARCH 4, 2024

Local government officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.

Local Government 52

Local Government Leadership Government Public Sector 52

AWS Public Sector Blog

SEPTEMBER 19, 2023

Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and local government at AWS. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.

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Public Safety Public Sector Laws Supervision 135

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 80

Translation Constituents Public Sector Local Government 80

GovLoop

JUNE 12, 2024

The website offers: Video messages from governors Research and resources Opportunities to take action Links to related meetings and events Cyber News Feed State and local agencies have made cybersecurity a top priority for 2024. Local governments are a big target for cyberattacks and often don’t have the resources of federal agencies.

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Constituents Local Government Advocacy Public Safety 59

American City & Country

AUGUST 28, 2024

A fiscal cliff, a term that underscores the urgency and potential abruptness of the financial crisis, occurs when local governments experience a sudden and severe economic downturn due to declining revenues and increasing expenditures. Recent economic shifts have intensified these issues. What is a fiscal cliff?

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Government Budgeting Public Sector Sustainability 97

AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

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Public Safety Public Sector Laws Communications 80

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 119

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.” The city now enjoys a 58% engagement rate.

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Outreach Engagement Constituents Campaign 52

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. It enables governments to operate more efficiently, allowing staff to save time while AI handles routine tasks.

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Public Sector Nonprofit Operations Local Government 98

AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Connect with us.

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Public Safety Public Sector Security Constituents 98

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. Communication of the strategic vision is essential.

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Constituents Local Government Social Services Leadership 52

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. State and local government agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.

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Public Sector Local Government Communications Transportation 81

GovLoop

JUNE 6, 2024

An interview with Meredith Ward, Deputy Executive Director, National Association of State Chief Information Officers (NASCIO) Whether they like it or not, state and local governments cannot afford to go it alone on cybersecurity. For local government, there’s a more tactical benefit to making those connections: intelligence gathering.

Government 52

Government Local Government Constituents Budgeting 52

AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.

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Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 52

GovLoop

JANUARY 31, 2023

Now that your organization has gotten into the groove of hybrid work, it’s time to take a moment to pause and reflect on how the overall switch to digital services has impacted the biggest part of your mission – meeting the needs of your constituents. Facts and figures that illustrate the current state of trust in local government.

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Constituents Outreach Engagement Local Government 52

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

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Constituents Local Government Outreach Engagement 40

GovLoop

NOVEMBER 17, 2023

Most state and local governments face the challenges of updating access to services, streamlining internal workflows, and modernizing IT infrastructure. Putting It in Place Successful implementation requires good communication between program managers and IT employees. And it can show results in a matter of weeks.

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Local Government Communications Social Services Constituents 52

GovLoop

AUGUST 25, 2022

Richards knows that local government has responsibilities and life-or-death challenges it never can take for granted, regardless of who works where. But government serves a unique purpose, and disappointing constituents is unacceptable. “We Emphasize Communication. Donovan Richards Jr. He represents 2.4

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Management Constituents Communications Leadership 59

GovPilot

SEPTEMBER 6, 2023

Local government will never be the same. In just a few short years, we’ve experienced drastic and fundamental changes in how we work, communicate, and live our lives. A bold take, but nevertheless true. Technology is roaring along in the fast lane, and the world is along for the ride. The public sector is no exception.

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Public Sector Public Policy Government Local Government 52

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

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Public Sector Translation Constituents Local Government 40

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

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Local Government Engagement Social Media Management 52

GovLoop

JANUARY 24, 2023

Local government services play a role in so much of our everyday lives that they become invisible. To achieve that, local governments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. “We It’s a policy guide. It’s a level of service guide.

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Budgeting Local Government Constituents Government 52

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Customer relationship management (CRM) State and local government agencies have unique and complex customer service challenges.

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Public Sector Local Government Management Education 52

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

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Campaign Outreach Public Sector Constituents 52

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

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Public Sector Local Government Supervision Operations 59

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Constituents Campaign Implementation Public Sector 52

Government Technology Insider

DECEMBER 9, 2021

The COVID-19 pandemic has certainly accelerated digital transformation efforts for state and local governments, helping them to capitalize on long-held plans to improve citizen access to government programs and information through technology. These will be presented to constituents in everyday language that avoids IT buzzwords.

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Constituents Security Implementation Government 52

AWS Public Sector Blog

DECEMBER 16, 2022

Additionally, the data can be logged immediately or upon entering an area with communication service. If these systems go down, it impacts the safety of constituents, business productivity, and other critical responsibilities of the government.

Transportation 52

Transportation Management Sustainability Constituents 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

Outreach 52

Outreach Public Sector Constituents Campaign 52

The Stoop (NYU Furman Center)

AUGUST 25, 2021

Some of the carrot approaches involve a good deal of cooperation between landlords and local governments. Depending on a city’s size and location, code enforcement strategies will have to be adjusted to find a system that works best for their jurisdiction and constituents.

Housing 52

Housing Local Government Constituents Laws 52

Social Pinpoint

DECEMBER 5, 2022

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

Google Public Sector

JUNE 29, 2020

States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.

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Social Services Government Constituents Supervision 52

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

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Public Safety Public Sector Communications Constituents 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.

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Public Health Accountability Leadership Management 80

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2.

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Outreach Public Sector Campaign Engagement 52