GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service? Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained. Instead, find the pattern.

Constituents 104

Constituents Communications Management Engagement 104

GovLoop

APRIL 1, 2024

Many agency leaders think Teams or Slack is only for employees and not for them, and only use email or video to communicate, which doesn’t alleviate communication burnout. Make sure your flexible work schedule is helping to meet your mission and aligning in a way that supports your clients and constituents.

Social Media 69

Social Media Constituents Communications Management 69

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Governments are using AWS to support constituent engagement systems , streamline the customer experience , and more.

Public Sector 130

Public Sector Local Government Management Education 130

Open Access Government - Technology News

DECEMBER 21, 2023

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Navigating the complex web of government departments can often be daunting for constituents. How can the government use AI?

Government 69

Government Public Service Constituents Implementation 69

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” Is it better to hear complaints about a city’s garbage pickup or hear no complaints at all? How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

GovLoop

AUGUST 1, 2024

Our August online training list is ready to go, with experts lined up to chat about everything from pitching innovation to leadership to managing successfully while being an introvert. And there could be a variety of reasons for that – budgetary, communication, implementation or even just awareness. Join us online Tuesday, Aug.

Leadership 59

Leadership Management Implementation Constituents 59

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. Communication of the strategic vision is essential.

Constituents 52

Constituents Local Government Social Services Leadership 52

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

AWS Public Sector Blog

OCTOBER 20, 2022

Shri Jayesh Ranjan, principal secretary at the Information Technology, Electronics & Communications Department of the government of Telangana, India, took the stage to share his organization’s journey to the cloud. ST Engineering communicates with their officers securely and efficiently worldwide with low latency on AWS.

Public Sector 130

Public Sector Education Government Communications 130

GovLoop

AUGUST 25, 2022

assumed leadership of Queens — one of New York City’s five boroughs — 14 months ago, when he became Borough President and city staff worked mostly off site. But government serves a unique purpose, and disappointing constituents is unacceptable. “We Emphasize Communication. Donovan Richards Jr. He represents 2.4

Management 59

Management Constituents Communications Leadership 59

GovLoop

JUNE 11, 2024

We especially are interested in topics that fall within the following categories: Employee and constituent engagement Professional and personal development Artificial intelligence/machine learning Career advice for new and current supervisors Data use and/or literacy Diversity, equity, inclusion and accessibility Process improvements/agency outcomes (..)

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

JANUARY 4, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement. Workforce management/leadership. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy. Process improvements/agency outcomes.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

DECEMBER 8, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Professional and personal development Artificial intelligence/machine learning Diversity, equity, inclusion and accessibility Data use and/or literacy Process improvements/agency (..)

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

MAY 28, 2024

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Professional and personal development Artificial intelligence/machine learning Career advice for new and current supervisors Data use and/or literacy Diversity, equity, inclusion and accessibility Process improvements/agency (..)

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JUNE 9, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 14, 2022

You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement. Workforce management/leadership. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

DH Leonard Consulting & Grant Writing Services

MARCH 10, 2023

With relevant metrics, you can communicate your accomplishments to funders and demonstrate whether you’re on track to reach the objectives laid out in your proposal. Involve your stakeholders from teams such as leadership, accounting, and human resources to stay on top of any requirements you need to satisfy.

Nonprofit 52

Nonprofit Cultivation Constituents Communications 52

GovLoop

MAY 23, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

JUNE 25, 2024

GovLoop’s editorial team considers the contents of each post, its thought-leadership focus and overall relevance to the community, and GovLoop’s current production schedule when determining what to post online, and when. Share thought leadership. GovLoop.com Blog Submissions A submission does not guarantee publication.

Leadership 40

Leadership Engagement Constituents Laws 40

GovLoop

SEPTEMBER 13, 2022

“If you’re able to quantify the cost of doing nothing,” Jackson said, “and show an agency that it’s literally paying for the privilege of frustrating the constituents it’s there to serve, that shifts the way that [leadership] looks at the problem.”. Beyond Paper.

Constituents 52

Constituents Leadership Government Security 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. We bring together thought leadership and research relating to digital transformation and innovation in the public sector.

Public Sector 98

Public Sector Security Communications Government 98

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX).

Constituents 96

Constituents Leadership Government Agency Government 96

Partnership for Public Service

OCTOBER 9, 2024

Buy-in : Engage upper leadership to develop a personal connection to—and interest in—the success of pilot programs. Storytelling : Communicate clearly, early and often. Culture : Psychological and bureaucratic barriers against innovation are often ingrained in the culture of an organization. Addressing these hurdles early eases uptake.

Government 49

Government Cultivation Sustainability Public Service 49

GovLoop

MAY 9, 2024

said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences. After collecting and analyzing data, good data storytellers ask, “How can we maximize the value this data holds?”

Public Face 52

Public Face Constituents Leadership Government Agency 52

GovLoop

FEBRUARY 29, 2024

They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. Peter Bonner is a cross-sector innovator, working in the areas of human capital, workforce development, and leadership effectiveness. Mr. Danforth joined Genasys Inc.

Leadership 59

Leadership Public Sector Development Communications 59

GovLoop

MARCH 20, 2025

PT to hear from an expert as we discuss how to improve CX-savviness across your agency so that everyone understands how their work contributes to the mission and impacts the constituent. How to clearly communicate CX goals across the organization. Youll learn: Practical ways to get CX buy-in from peers and stakeholders.

Security 89

Security Public Speaking Government Agency Constituents 89

AWS Public Sector Blog

DECEMBER 3, 2024

By doing so, RAINN aims to expedite access to trauma-informed support and resources for sexual violence survivors of all ages, delivering critical interventions where people already communicate. SSM Health Care Group is developing SmartECHO, an algorithm aimed at advancing cardiac imaging by improving quality, workflow, and communication.

Nonprofit 147

Nonprofit Sustainability Development Fundraising 147