AWS Public Sector Blog

NOVEMBER 15, 2022

According to the National Centers for Environmental Information (NCEI), as of October 11, 2022, the US has sustained 15 weather/climate disaster events, with losses exceeding $1 billion each, the deaths of 342 people, and significant economic effects on the areas impacted. When a natural disaster strikes. “In

Public Safety 246

Public Safety Public Sector Security Constituents 246

American City & Country

NOVEMBER 4, 2024

Effect on relationships ‘limited’ Among city and county leaders surveyed, 16% said polarization was negatively affecting relationships between local government staff and constituents. Polarizing statements lead to a lot of mistrust between constituents and county election offices,” a local elected official surveyed stated.

Local Government 105

Local Government Elected Officials Government Social Media 105

AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

MARCH 21, 2023

At times, the documents were incomprehensible, which could result in incorrect information. In one Georgia city, city hall employees were overwhelmed with calls from citizens asking for information about the community. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We That information was in another system, but we had no clue because our systems were not connected.”

Public Safety 200

Public Safety Public Sector Laws Communications 200

GovLoop

JULY 10, 2023

The link sends me to a Google page with no information about pop-ups. So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases. Enable them to change their personal information.

Constituents 98

Constituents Engagement Development Campaign 98

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success? Get the guide.

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Constituents Social Media Communications Engagement 59

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

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Public Sector Constituents Security Regulations 200

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. We dont want to be guessing.

Outreach 59

Outreach Engagement Constituents Campaign 59

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. The solution incorporates contact flows in Amazon Connect to provide human-like dynamic IVR to gather appropriate personal information. Learn more about Kyndryl and explore their solutions in the AWS Marketplace.

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Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 298

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. There are more and more constituents out there putting demand on government. Get the guide. Favorite.

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Constituents Engagement Outreach Government Agency 59

AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

Government 246

Government Public Sector Public Service Development 246

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 113

Public Sector Translation Constituents Local Government 113

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Translation 81

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. For example, a WIC program manager may be able to securely log into the WIC Management Information System (MIS) before seeing a WIC program beneficiary.

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Public Health Accountability Leadership Management 200

Government Technology Insider

JUNE 22, 2023

Offer informative feedback. This standard demonstrates the importance of transparent and clear communication. For UI, this means that communication with constituents should include a path of action. For UI, this means that communication with constituents should include a path of action.

Constituents 52

Constituents Communications Translation Government 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

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Constituents Regulations Education Engagement 102

AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

Communications 52

Communications Elected Officials Engagement Constituents 52

Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

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Government Public Service Constituents Implementation 135

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. States must make a “good-faith effort” to reach out to enrollees in at least two different ways, using the most up-to-date contact information they have.

Outreach 130

Outreach Public Sector Constituents Campaign 130

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Budgeting Government Agency Government 52

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

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Public Sector Security Management Operations 317

AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.

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Campaign Local Government Outreach Implementation 195

GovLoop

FEBRUARY 12, 2024

An interview with Marty Sullivan, Director of the Arkansas Administrative Office of the Courts, and Tim Holthoff, Director of the Arkansas Court Information Systems Division Arkansas has long been a national leader in providing public access to court information. That wastes time and effort and can lead to arrest warrants.

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Constituents Management Accountability Communications 96

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 130

Public Safety Public Sector Communications Constituents 130

GovLoop

JANUARY 25, 2024

“That will help you identify specific and meaningful opportunities to help, versus generic goals of giving people more access to your services or helping them find information on your website.” • Be cognizant of how you frame your goals. Do you need to communicate more clearly about a service? Instead, find the pattern.

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Constituents Communications Management Engagement 104

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

Campaign 130

Campaign Outreach Public Sector Constituents 130

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities. Informed Delivery notifies subscribers of upcoming deliveries.

Education 98

Education Government Public Sector Constituents 98

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. million residents.

Public Sector 130

Public Sector Local Government Management Education 130

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? We were able to get so much more information,” Skowera said. “We Rethink to Boost Participation.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

AWS Public Sector Blog

FEBRUARY 10, 2023

When information is physically mailed to enrollees, those who have changed their address, moved, or are homeless, may be at risk of missing the alert and losing coverage. The architecture overview of AWS services involved in the communication workflow, described in detail in the following section.

Outreach 130

Outreach Public Sector Campaign Communications 130

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. Managing Multiple Channels.

Constituents 59

Constituents Communications Engagement Housing 59

AWS Public Sector Blog

FEBRUARY 28, 2023

Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals. Amazon Pinpoint , a multi-channel communications tool, can help in this scenario. See more Health and Human Services Cloud Resources here.

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

DECEMBER 16, 2022

Additionally, the data can be logged immediately or upon entering an area with communication service. By providing project data in an electronic format, we’re no longer sending paperwork to the home office, we’re not having to send boxes and boxes of information because it’s all readily available online, in the cloud.

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Transportation Management Constituents Sustainability 130