Remove Communications Remove Constituents Remove Implementation
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Enhance productivity with Amazon Bedrock Agents and Powertools for AWS Lambda

AWS Public Sector Blog

Limited access to real-time data prevents LLMs from providing current and actionable insights, while integration difficulties with existing systems and strict compliance requirements further complicate implementation. Structured logging and AWS X-Ray annotations are implemented to track API calls and enable detailed trace analysis.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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How to Implement Innovations

GovLoop

Andrew Buss, Deputy Chief Information Officer (CIO) for Innovation Management, and Innovation Manager Tara Woody offered their wisdom about how to implement innovations and keep momentum going. During planning and pilot periods, it’s important to keep communication flowing internally and externally.

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Announcing new AWS data connector for popular nonprofit CRM: Blackbaud Raiser’s Edge NXT

AWS Public Sector Blog

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

AWS Public Sector Blog

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. The constituent calls the main contact center number.

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An Engaging Strategy for Audience Outreach

GovLoop

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.