AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

Public Sector 80

Public Sector Constituents Security Regulations 80

Open Access Government - Technology News

DECEMBER 21, 2023

From the early large-scale implementations of virtual agents to alleviate demands on overwhelmed call centres, agencies experienced massive gains in their ability to serve citizens in need. Navigating the complex web of government departments can often be daunting for constituents. How can the government use AI?

Government 69

Government Public Service Constituents Implementation 69

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 94

Education Government Public Sector Constituents 94

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? Skowera thinks that implementing new technologies is like constructing a new building.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 52

Nonprofit Fundraising Constituents Public Sector 52

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. The constituent calls the main contact center number.

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Translation Constituents Public Sector Local Government 80

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

Outreach 52

Outreach Engagement Constituents Campaign 52

American City & Country

AUGUST 28, 2024

To effectively navigate the fiscal cliff, municipalities can implement the following combination of measures: Leverage technology : Adopt technological solutions to streamline operations, improve efficiency and reduce costs. Regularly publish detailed financial reports, hold public forums, and engage the community in budget discussions.

Government 97

Government Budgeting Public Sector Sustainability 97

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

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Strategic Planning Government Employee Constituents Engagement 119

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.

Outreach 59

Outreach Engagement Constituents Campaign 59

GovLoop

AUGUST 27, 2024

Lacking unified channels and data sources: Fragmented experiences across communication channels can discourage public engagement and require employees to duplicate tasks as they move through multiple systems to support the public’s information needs. The solution?

Constituents 52

Constituents Communications Implementation Engagement 52

GovLoop

JUNE 12, 2024

CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet. Data and Constituent Interaction Contact is everything. In September, states had to submit their spending plans , and some of them included funds for local governments.

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Constituents Local Government Advocacy Public Safety 59

AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. What we have to communicate is life-saving information. It was awesome.”

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Campaign Local Government Outreach Implementation 78

GovPilot

MARCH 4, 2024

Effective leadership in government is vital because it ensures that every public sector employee can efficiently manage their responsibilities such as providing essential services, implementing policies, and addressing community needs in a timely fashion.

Local Government 52

Local Government Leadership Government Public Sector 52

GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Once you have the systems integrator, you’ll need design development and implementation RFPs.

Local Government 52

Local Government Communications Social Services Constituents 52

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Constituents 52

Constituents Campaign Implementation Public Sector 52

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. There was a time when government paid little attention to what we now call “customer experience” (CX).

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Constituents Government Agency Operations Government 64

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

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Public Sector Security Management Operations 126

GovLoop

AUGUST 1, 2024

” and get use cases from agencies that have implemented successful modern workforce strategies. And there could be a variety of reasons for that – budgetary, communication, implementation or even just awareness. Join us online Tuesday, Aug. 20 from 2-2:50 p.m. ET/11-11:50 a.m.

Leadership 59

Leadership Management Implementation Constituents 59

Government Technology Insider

DECEMBER 9, 2021

Our goal is for North Carolina to deliver seamless and easy access, at constituents’ fingertips, to the full array of governmental services that enhance their living, learning, working, and recreation. And, by constituents, I mean businesses and visitors to our state, as well as residents. What is North Carolina doing?

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Constituents Security Implementation Government 52

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

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Campaign Outreach Public Sector Constituents 52

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. You can achieve this by implementing additional logic in your API call or data processing jobs.

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Public Sector Operations Management Constituents 81

GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. It’s an operations guide, and it’s a communications tool,” Francis said. To achieve that, local governments must move away from budgeting for services in silos and come together to create a digital twin of the organization, Francis said. “We

Budgeting 52

Budgeting Local Government Constituents Government 52

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 52

Education Government Public Sector Constituents 52

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

Local Government 52

Local Government Engagement Social Media Management 52

Social Pinpoint

DECEMBER 5, 2022

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021. Receiving instant help and guidance.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

Google Public Sector

JUNE 29, 2020

States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.

Social Services 52

Social Services Government Constituents Supervision 52

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 52

Public Safety Public Sector Communications Constituents 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.

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Public Health Accountability Leadership Management 80

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines.

Public Sector 59

Public Sector Local Government Supervision Operations 59

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. CIOs know that attracting and retaining talent, developing employee skills, and supporting outdated legacy systems while trying to implement emerging technologies is an important juggling act.

Public Sector 52

Public Sector Local Government Management Education 52

GovLoop

MAY 9, 2024

By analyzing post-transaction survey results, survey responses from employees and customer behavior data, such as average length of time to complete an online form, organizations can streamline service delivery and implement more human-centered design. Public-facing employees offering feedback on constituent experiences.

Public Face 52

Public Face Constituents Leadership Government Agency 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

Outreach 52

Outreach Public Sector Constituents Campaign 52

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. You can implement human review of ML predictions, including review and verification, when using Amazon Augmented AI (A2I). AI and ML empower healthcare and life science organizations to make sense of their data.

Public Sector 52

Public Sector Constituents Operations Education 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

Neighborhood groups had to come together to come up with and implement a program of community improvements. Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials.

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Engagement Parks And Recreation Elected Officials Transportation 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Go right to the GCC Teams Feature Communications Guide. Looking for what’s on the map for Microsoft Teams and only Teams in GCC?

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Public Sector Security Communications Government 98

AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

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Government Public Sector Public Service Development 98