AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. State and local government agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.

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Public Sector Local Government Transportation Communications 204

GovPilot

NOVEMBER 22, 2023

In order to deliver the best governance to constituents, government agencies rely on numerous different departments to run smoothly and efficiently. However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality.

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AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. You saved my life today.'”

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GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

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Constituents Budgeting Government Agency Government 52

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies are streamlining the customer experience with chatbots, virtual assistants, intelligent contact centers, and personalization. Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis.

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AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Over 7,500 government agencies are using AWS and over 14,000 education institutions of all sizes—from primary and secondary schools through higher education—use AWS.

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GovLoop

NOVEMBER 7, 2022

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “Seamless, omnichannel support is a building block for digital government,” Boronkay said.

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AWS Public Sector Blog

DECEMBER 16, 2022

With the huge federal investment in our water, transportation, and public assets, government agencies are moving towards more advanced practices and investment prioritization. Additionally, the data can be logged immediately or upon entering an area with communication service.

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Transportation Management Constituents Sustainability 130

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

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AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Transparency helps build trust and refers to communicating information about an AI system so that stakeholders can make informed choices about their use of the system.

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GovLoop

JANUARY 19, 2023

An interview with Kelly McCormick, Federal Account Executive, and Elijio Martinez, Industry Principal for Government, Zoom With the rise of the remote and hybrid workforce, government agencies need to rethink the employee experience. Government agencies recognize that they have a brand problem,” he said.

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GovLoop

SEPTEMBER 13, 2022

The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. Your agency likely already has a Microsoft-based approach with its current technology.

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Constituents Budgeting Government Agency Communications 52

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2.

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GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

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Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. For agencies looking to capitalize on their digital transformation investments , Wilson has some important advice. “To

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Google Public Sector

JUNE 29, 2020

States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.

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Social Services Government Constituents Supervision 52

DH Leonard Consulting & Grant Writing Services

MARCH 10, 2023

With relevant metrics, you can communicate your accomplishments to funders and demonstrate whether you’re on track to reach the objectives laid out in your proposal. You need to do more than just objectively communicate the extent of your results. What constituent feedback have you received? Collect necessary and relevant data.

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Government Technology Insider

DECEMBER 9, 2021

Jim Weaver: Leveraging state government, university, and private industry, as part of the IT Strategy Board, we have established a Digital Transformation Committee that has developed a strategy with key goals to be achieved. And, by constituents, I mean businesses and visitors to our state, as well as residents.

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GovLoop

JULY 17, 2023

Many government agencies have come to rely on Twitter to get information out — especially time-dependent notices, from snow days and street closings to flood warnings and Amber alerts. Those capabilities made Twitter the place many people looked to first for government announcements.

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GovLoop

JUNE 25, 2024

Instead, we reserve editorial blog posts for explaining how a particular approach, method or capability could help those in government address an issue. Or maybe you can shed light on how a new law/policy will impact government agencies. Keep posts short and focused. Blog posts should be around 500 words and no more than 700.

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Leadership Engagement Constituents Laws 40

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Go right to the GCC Teams Feature Communications Guide. Message Center Highlights.

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AWS Public Sector Blog

JULY 26, 2023

In order to store related user data, such as past orders and transaction logs, Lambda communicates with Amazon DynamoDB , which is a fully managed, serverless, key-value NoSQL database designed to run high-performance applications at any scale, depending on the type of request.

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GovLoop

DECEMBER 12, 2023

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it.

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Constituents Leadership Government Agency Government 96

GovLoop

MAY 9, 2024

Here are some ways government agencies are using data to make a difference. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Public-facing employees offering feedback on constituent experiences. Agencies prioritizing reforms and celebrating small wins.

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GovLoop

MARCH 20, 2025

Mitigating Insider Threats in Government Agencies Whether driven by malicious intent or negligence, insider threats can compromise national security, disrupt operations, and expose sensitive data. Agencies must adopt proactive strategies to mitigate these risks effectively. Join us online Wednesday, April 2 at 2 p.m.

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