GovLoop

NOVEMBER 7, 2022

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “Seamless, omnichannel support is a building block for digital government,” Boronkay said.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

Public Sector 98

Public Sector Security Government Accountability 98

GovLoop

JANUARY 19, 2023

An interview with Kelly McCormick, Federal Account Executive, and Elijio Martinez, Industry Principal for Government, Zoom With the rise of the remote and hybrid workforce, government agencies need to rethink the employee experience. Government agencies recognize that they have a brand problem,” he said.

Communications 59

Communications Government Agency Constituents Government 59

GovLoop

SEPTEMBER 13, 2022

The private sector has set the service bar high, and government agencies are striving to deliver the same level of speed and simplicity that constituents have come to expect elsewhere. Your agency likely already has a Microsoft-based approach with its current technology.

Constituents 52

Constituents Budgeting Government Agency Communications 52

GovLoop

DECEMBER 12, 2023

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it.

Constituents 96

Constituents Leadership Government Agency Government 96

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. It enables governments to operate more efficiently, allowing staff to save time while AI handles routine tasks.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

JANUARY 3, 2023

There was a time when government paid little attention to what we now call “customer experience” (CX). Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

Constituents 64

Constituents Government Agency Operations Government 64

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

Public Sector 126

Public Sector Security Management Operations 126

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. For agencies looking to capitalize on their digital transformation investments , Wilson has some important advice. “To

Constituents 52

Constituents Local Government Social Services Leadership 52

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

Public Sector 119

Public Sector Housing Outreach Security 119

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. State and local government agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.

Public Sector 81

Public Sector Local Government Communications Transportation 81

AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. You saved my life today.'”

Campaign 78

Campaign Local Government Outreach Implementation 78

Google Public Sector

JUNE 29, 2020

States provide support to citizens in all aspects of life, but the coronavirus has made that very difficult, given that shelter-at-home orders have increased states’ need to tap into more modern communication channels to connect with their citizens. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.

Social Services 52

Social Services Government Constituents Supervision 52

DH Leonard Consulting & Grant Writing Services

MARCH 10, 2023

With relevant metrics, you can communicate your accomplishments to funders and demonstrate whether you’re on track to reach the objectives laid out in your proposal. You need to do more than just objectively communicate the extent of your results. What constituent feedback have you received? Collect necessary and relevant data.

Nonprofit 52

Nonprofit Cultivation Constituents Communications 52

AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies are streamlining the customer experience with chatbots, virtual assistants, intelligent contact centers, and personalization. Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis.

Public Sector 59

Public Sector Local Government Supervision Operations 59

Government Technology Insider

DECEMBER 9, 2021

Jim Weaver: Leveraging state government, university, and private industry, as part of the IT Strategy Board, we have established a Digital Transformation Committee that has developed a strategy with key goals to be achieved. And, by constituents, I mean businesses and visitors to our state, as well as residents.

Constituents 52

Constituents Security Implementation Government 52

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Over 7,500 government agencies are using AWS and over 14,000 education institutions of all sizes—from primary and secondary schools through higher education—use AWS.

Public Sector 52

Public Sector Local Government Management Education 52

GovLoop

MAY 9, 2024

Here are some ways government agencies are using data to make a difference. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Public-facing employees offering feedback on constituent experiences. Agencies prioritizing reforms and celebrating small wins.

Public Face 52

Public Face Constituents Leadership Government Agency 52

GovLoop

JULY 17, 2023

Many government agencies have come to rely on Twitter to get information out — especially time-dependent notices, from snow days and street closings to flood warnings and Amber alerts. Those capabilities made Twitter the place many people looked to first for government announcements.

Social Media 52

Social Media Accountability Constituents Government Agency 52

AWS Public Sector Blog

DECEMBER 16, 2022

With the huge federal investment in our water, transportation, and public assets, government agencies are moving towards more advanced practices and investment prioritization. Additionally, the data can be logged immediately or upon entering an area with communication service.

Transportation 52

Transportation Management Sustainability Constituents 52

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Transparency helps build trust and refers to communicating information about an AI system so that stakeholders can make informed choices about their use of the system.

Public Sector 52

Public Sector Constituents Operations Education 52

GovLoop

JUNE 25, 2024

Instead, we reserve editorial blog posts for explaining how a particular approach, method or capability could help those in government address an issue. Or maybe you can shed light on how a new law/policy will impact government agencies. Keep posts short and focused. Blog posts should be around 500 words and no more than 700.

Leadership 40

Leadership Engagement Constituents Laws 40

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2.

Outreach 52

Outreach Public Sector Campaign Engagement 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Go right to the GCC Teams Feature Communications Guide. Message Center Highlights.

Public Sector 98

Public Sector Security Communications Government 98

AWS Public Sector Blog

JULY 26, 2023

In order to store related user data, such as past orders and transaction logs, Lambda communicates with Amazon DynamoDB , which is a fully managed, serverless, key-value NoSQL database designed to run high-performance applications at any scale, depending on the type of request.

Public Sector 52

Public Sector Local Government Government Agency Government 52