AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Careers in Government

FEBRUARY 23, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce appeared first on Careers in Government.

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AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. Amazon Web Services (AWS) today announced 13 startup companies selected to participate in the inaugural AWS GovTech Accelerator.

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Open Access Government - Technology News

JANUARY 9, 2024

The early stages of AI The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. While generative AI is beginning to open new possibilities in government, its use also has vast limitations.

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AWS Public Sector Blog

JANUARY 27, 2025

This enables access to external APIs and integration with various data sources, facilitating cross-agency communication and data sharing via APIs. This foundation enables more responsive and efficient government services while reducing operational costs. For further reading and resources, explore the following links.

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AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

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AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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GovLoop

JUNE 14, 2024

The NextGen Public Service Award nominations are open , and we need your help to find government workers who have made a positive impact in their workplace. Because of that, each year, we acknowledge and celebrate those who have used their intelligence, exuberance and dedication to improving and invigorating government. Favorite

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AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Connect with us.

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GovLoop

JULY 10, 2023

That’s not an uncommon scenario for nontechnical citizens trying to consume digitized government services. So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases.

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GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success? Get the guide.

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AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

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Public Safety Public Sector Laws Communications 200

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.

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GovPilot

NOVEMBER 22, 2023

In order to deliver the best governance to constituents, government agencies rely on numerous different departments to run smoothly and efficiently. However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality.

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AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

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AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. State and local government agencies in the US are focused on continuously enhancing digital access and in-person experiences for both citizens and employees by meeting people where they are.

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GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.

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GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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AWS Public Sector Blog

APRIL 3, 2024

The advocate would make sure online government services were as good as anything residents found in the private sector. What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.

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GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It means establishing and maintaining relationships as you carry out your agency’s mission.

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Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

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AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

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Government Technology Insider

JUNE 22, 2023

State governments across the United States have made it a priority to deliver improved customer experiences as a means of increasing trust and satisfaction with public services. During the COVID-19 pandemic and ensuing social challenges, equity gained momentum as a key characteristic of government services.

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GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Aggravating that is the scarcity of IT talent, which hits government particularly hard. Offloading non-mission tasks to vendors and products frees teams to concentrate on constituents.

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American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

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Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. This year’s winners of the Google Cloud Customer Award in government and education include eight organizations from across the country. Congratulations to the 2023 award winners!

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Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

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GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

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GovPilot

APRIL 9, 2024

In the complex world of local governance , the role of local government officials reaches far beyond policy making and administrative duties. Officials are the conduits by which communities seek representation and progress.

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AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

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Communications Elected Officials Engagement Constituents 52

Open Access Government - Technology News

DECEMBER 21, 2023

AI evolving The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. How can the government use AI? Navigating the complex web of government departments can often be daunting for constituents.

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AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

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GovPilot

DECEMBER 21, 2022

Despite public enthusiasm, oftentimes local governments have a difficult time protecting the endangered animal and plant species in their area, and communicating to constituents exactly why the loss of these species is so problematic. Many Americans throughout the nation care to save and protect endangered species.

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GovLoop

JUNE 20, 2023

Here’s one success story that has come from public-private partnerships to inspire your agency: A state government department, who was responsible for its organization’s communications and technology, discovered they were running out of power and space on a core system.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Improving government operations. Intelligent document processing and quality control can also optimize government operations. Transforming the customer experience.

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