AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Strict data governance protocols are typically required. Enter the Generative AI Sandbox on Amazon Web Services.

Public Sector 98

Public Sector Security Government Accountability 98

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. It’s about making it easy for [people] to interact with government,” he said. Get the guide.

Constituents 59

Constituents Engagement Outreach Government Agency 59

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovPilot

NOVEMBER 22, 2023

In order to deliver the best governance to constituents, government agencies rely on numerous different departments to run smoothly and efficiently. However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality.

Communications 52

Communications Government Constituents Government Agency 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. In an article about rebuilding trust in government, Deloitte Insights broke down government work into six archetypes: retailer, retailer-like, innovator, educator, regulator and enforcer. It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

Careers in Government

JANUARY 25, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

Development 64

Development Social Media Government Constituents 64

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. Government Is Both Similar To and Different From the Private Sector [The public sector] doesnt, obviously, move at the same pace that it does on the private side. Keep it straightforward.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

Government Technology Insider

JUNE 22, 2023

State governments across the United States have made it a priority to deliver improved customer experiences as a means of increasing trust and satisfaction with public services. During the COVID-19 pandemic and ensuing social challenges, equity gained momentum as a key characteristic of government services.

Constituents 52

Constituents Communications Translation Government 52

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Aggravating that is the scarcity of IT talent, which hits government particularly hard. Offloading non-mission tasks to vendors and products frees teams to concentrate on constituents.

Security 98

Security Constituents Communications Budgeting 98

American City & Country

AUGUST 28, 2024

In my experience working with city governments, I’ve seen firsthand cities like Los Angeles, Chicago, Sacramento, and St. These factors mean that governments must do more with less. Today’s situation has become increasingly dire for many municipalities that once relied on robust federal funding and a strong market.

Government 97

Government Budgeting Public Sector Sustainability 97

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. This year’s winners of the Google Cloud Customer Award in government and education include eight organizations from across the country. Congratulations to the 2023 award winners!

Education 96

Education Government Public Sector Constituents 96

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 102

Public Sector Translation Constituents Local Government 102

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Budgeting Government Agency Government 52

GovPilot

APRIL 9, 2024

In the complex world of local governance , the role of local government officials reaches far beyond policy making and administrative duties. Officials are the conduits by which communities seek representation and progress.

Press Release 52

Press Release Local Government Constituents Government 52

AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

Communications 52

Communications Elected Officials Engagement Constituents 52

Open Access Government - Technology News

DECEMBER 21, 2023

AI evolving The evolution of AI during the pandemic, especially to power chatbots serving massive increases in citizen service demands, paved the way for generative AI as a new type of government tool. How can the government use AI? Navigating the complex web of government departments can often be daunting for constituents.

Government 69

Government Public Service Constituents Implementation 69

Careers in Government

FEBRUARY 23, 2024

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce appeared first on Careers in Government.

Social Media 59

Social Media Constituents Communications Government 59

GovPilot

DECEMBER 21, 2022

Despite public enthusiasm, oftentimes local governments have a difficult time protecting the endangered animal and plant species in their area, and communicating to constituents exactly why the loss of these species is so problematic. Many Americans throughout the nation care to save and protect endangered species.

Local Government 52

Local Government Constituents Government Communications 52

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 90

Public Sector Constituents Strategic Planning Implementation 90

GovLoop

JUNE 20, 2023

Here’s one success story that has come from public-private partnerships to inspire your agency: A state government department, who was responsible for its organization’s communications and technology, discovered they were running out of power and space on a core system.

Constituents 89

Constituents Communications Implementation Operations 89

GovPilot

NOVEMBER 21, 2023

Almost everyone can empathize with the frustration caused when local construction projects seem to take forever to complete, especially government workers. Why are some roads blocked off for months while construction seems to be halted, making constituents take detours to work in the morning?

Local Government 52

Local Government Government Constituents Regulations 52

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. Amazon Web Services (AWS) today announced 13 startup companies selected to participate in the inaugural AWS GovTech Accelerator.

Public Safety 135

Public Safety Public Sector Laws Supervision 135

GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service? Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained. Instead, find the pattern.

Constituents 105

Constituents Communications Management Engagement 105

GovLoop

NOVEMBER 7, 2022

During the last two years, government agencies have proven they can deliver digital services at speed. Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “Seamless, omnichannel support is a building block for digital government,” Boronkay said.

Constituents 59

Constituents Communications Engagement Housing 59

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

Public Sector 80

Public Sector Constituents Security Regulations 80

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 80

Translation Constituents Public Sector Local Government 80

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovPilot

JULY 12, 2023

Westampton, New Jersey has digitized its citizen concern reporting for better constituent communications regarding issues in the community through GovPilot government software.

Constituents 52

Constituents Communications Government Press Release 52

GovPilot

MARCH 4, 2024

Local government officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.

Local Government 52

Local Government Leadership Government Public Sector 52

GovLoop

APRIL 1, 2024

Many agency leaders think Teams or Slack is only for employees and not for them, and only use email or video to communicate, which doesn’t alleviate communication burnout. Make sure your flexible work schedule is helping to meet your mission and aligning in a way that supports your clients and constituents.

Social Media 69

Social Media Constituents Communications Management 69

GovLoop

JUNE 6, 2024

An interview with Meredith Ward, Deputy Executive Director, National Association of State Chief Information Officers (NASCIO) Whether they like it or not, state and local governments cannot afford to go it alone on cybersecurity. But historically, cross-government collaboration has been the exception, not the rule. “In

Government 52

Government Local Government Constituents Budgeting 52

AWS Public Sector Blog

MARCH 21, 2023

In government, AI solutions are expected to grow at a compound annual rate of more than 33% through 2024. A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.” Get the guide.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

APRIL 9, 2024

When it comes to recruitment, government has a wonderful story to tell, but trouble getting people to listen. The government “brand,” so to speak, would be a natural fit. The Role of Data Granicus also helped ODOT with other constituent communications that benefited the public and modernized the work of department staff.

Communications 59

Communications Engagement Legislation Constituents 59

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.” The city now enjoys a 58% engagement rate.

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.

Outreach 59

Outreach Engagement Constituents Campaign 59