GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. There are more and more constituents out there putting demand on government. But voice can do more.

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GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

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GovLoop

JUNE 6, 2024

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

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GovLoop

DECEMBER 18, 2024

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

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GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. That means it’s time to strategize on how you can boost your citizen engagement. Specifically, you’ll learn: Five strategies for increasing customer engagement. Join us online Wednesday, Feb. 22, at 2 p.m.

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GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. This person will push the envelope to find innovative ways to share their message while keeping employees and stakeholders engaged.

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Government Public Service Communications Constituents 102

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. More Engagement, More Trust.

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Constituents Communications Engagement Housing 59

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. Enhanced Engagement: Sullivan County is utilizing gen AI solutions powered by Google Cloud to enhance citizen interactions. It's already making a difference today.

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AWS Public Sector Blog

SEPTEMBER 19, 2023

By leveraging AWS to develop the next generation of GovTech technology, the startups aim to address justice and public safety challenges, such as increasing community engagement, deterring crime, and reducing recidivism. 911 call centers are facing unprecedented challenges, with high call volumes, legacy technology, and short staffing.

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GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

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GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? Engagement as an Agency-wide Priority. Rethink to Boost Participation.

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GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service? Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained. Instead, find the pattern.

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Constituents Communications Management Engagement 104

GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. Granicus supports public agencies through all four stages, she said.

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Communications Engagement Legislation Constituents 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.”

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Constituents Parks And Recreation Outreach Engagement 52

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. At AmeriCorps, that meant embedding DEIA in human resources and strategic plans and engaging with all stakeholders. “We Government employees don’t operate in a vacuum.

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GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. “The team cut the online prices $5.00

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Constituents Engagement Housing Management 98

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 52

GovPilot

APRIL 9, 2024

Officials are the conduits by which communities seek representation and progress. While dealing with these daily tasks, local government officials also must ask themselves the question, “How can we effectively share information and better communicate with our constituents?”

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AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Translation Constituents Public Sector Local Government 80

American City & Country

AUGUST 28, 2024

Regularly updating financial models and engaging in long-term fiscal strategy development can provide a clearer roadmap for sustainability. Promote transparency and accountability: Enhance transparency in budgetary processes and expenditures to increase trust with constituents.

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AWS Public Sector Blog

DECEMBER 15, 2022

Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. How AWS can help improve constituent services. Figure 1: Modernized proactive outreach for departments of motor vehicles.

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Constituents Outreach Communications Engagement 52

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.

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Public Sector Nonprofit Operations Local Government 98

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

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GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

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Engagement Communications Constituents Public Sector 52

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

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GovLoop

AUGUST 27, 2024

Lacking unified channels and data sources: Fragmented experiences across communication channels can discourage public engagement and require employees to duplicate tasks as they move through multiple systems to support the public’s information needs.

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Constituents Communications Implementation Engagement 52

GovLoop

JANUARY 31, 2023

Now that your organization has gotten into the groove of hybrid work, it’s time to take a moment to pause and reflect on how the overall switch to digital services has impacted the biggest part of your mission – meeting the needs of your constituents.

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Constituents Outreach Engagement Local Government 52

GovPilot

DECEMBER 21, 2022

Despite public enthusiasm, oftentimes local governments have a difficult time protecting the endangered animal and plant species in their area, and communicating to constituents exactly why the loss of these species is so problematic. Many Americans throughout the nation care to save and protect endangered species.

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Local Government Constituents Government Communications 52

Social Pinpoint

DECEMBER 5, 2022

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

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Transportation Community Engagement Engagement Public Transportation 52

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

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Constituents Local Government Outreach Engagement 40

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

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Constituents Management Accountability Communications 64

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

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Constituents Elected Officials Communications Operations 52

GovLoop

JUNE 12, 2024

CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet. Data and Constituent Interaction Contact is everything. In September, states had to submit their spending plans , and some of them included funds for local governments.

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