GovLoop

JUNE 20, 2023

Here’s one success story that has come from public-private partnerships to inspire your agency: A state government department, who was responsible for its organization’s communications and technology, discovered they were running out of power and space on a core system. Favorite

Constituents 89

Constituents Communications Implementation Operations 89

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. Managing Multiple Channels. Get the guide.

Constituents 59

Constituents Communications Engagement Housing 59

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.”

Outreach 52

Outreach Engagement Constituents Campaign 52

GovLoop

APRIL 9, 2024

There has to be more of a concerted effort to … make people aware of … the impact and mission of government…” Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. Granicus supports public agencies through all four stages, she said.

Communications 59

Communications Engagement Legislation Constituents 59

GovLoop

OCTOBER 9, 2023

During planning and pilot periods, it’s important to keep communication flowing internally and externally. Start Small and Work Iteratively With the Community Pilot programs should start at a very manageable scale, but they have a big role to play. Outside vendors may be involved, and you’ll have to account for their processes.

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Implementation Management Constituents Accountability 98

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX).

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? This article appears in our “ Guide to Building Constituent Engagement.”

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. The city now enjoys a 58% engagement rate.

Outreach 59

Outreach Engagement Constituents Campaign 59

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter. This enables agencies to be more responsive, efficient and constituent-friendly.

Management 52

Management Constituents Communications 52

GovLoop

JUNE 12, 2024

CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet. Data and Constituent Interaction Contact is everything. In September, states had to submit their spending plans , and some of them included funds for local governments.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

JANUARY 19, 2023

Government efforts “need to hone in on accessibility for the constituents,” said Zoom’s Elijio Martinez. Zoom technology — including event, webinar and phone system solutions — can help agencies build well-rounded, capable and unified communications infrastructure. They want everything accessible via the internet now.

Communications 59

Communications Government Agency Constituents Government 59

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” To read more about ways to innovate successfully, download it here: Get the guide Image by Mohamed Hassan from Pixabay Favorite

Engagement 59

Engagement Constituents Social Media Leadership 59

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. One of the unique features of Citibot is that users don’t have to download a new application in order to use it.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

MARCH 5, 2024

Trust and Communication Sprague said that when agencies need their backups, they want a platform that allows for rapid recovery; with Pure Storage, recovery can take just minutes. Intra-agency communication is vital after a breach, he said. “A But open dialogue promotes transparency and constituent trust.

Communications 52

Communications Security Constituents Accountability 52

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

Constituents 40

Constituents Local Government Outreach Engagement 40

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. To read more about how agencies are anticipating future needs, download it here. The Vision.

Constituents 64

Constituents Government Agency Operations Government 64

GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Putting It in Place Successful implementation requires good communication between program managers and IT employees.

Local Government 52

Local Government Communications Social Services Constituents 52

GovLoop

AUGUST 30, 2024

Granicus Experience Group To help agencies achieve their CX objectives — ultimately supporting critical mission goals — Granicus’ in-house team, the Granicus Experience Group (GXG), is a strategic digital and communications starting point, Ainsbury said. This personalized approach is “at the root of all that we do,” said Ainsbury. “Our

Outreach 52

Outreach Constituents Engagement Budgeting 52

Social Pinpoint

DECEMBER 5, 2022

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. It’s an operations guide, and it’s a communications tool,” Francis said. To read more about how agencies are anticipating future needs, download it here. The budget is not just a document saying, ‘Here’s how much money we’re going to spend.’

Budgeting 52

Budgeting Local Government Constituents Government 52

GovLoop

MAY 9, 2024

And if you were to download all the data on the internet, it would take you 181 million years. Public-facing employees offering feedback on constituent experiences. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Lukas at Pexels.com Favorite

Public Face 52

Public Face Constituents Leadership Government Agency 52

GovLoop

JUNE 6, 2024

An open line of communication can keep that information flowing. ” To see more about how agencies are using technology to build relationships with constituents, download it here: Get the guide Photo by Sora Shimazaki at pexels.com Favorite Don’t let lack of funding be a roadblock.

Government 52

Government Local Government Constituents Budgeting 52

GovLoop

DECEMBER 18, 2023

For more tips on improving you employee experience, download it here: Get the guide Photo by Andrea Piacquadio on pexels.com Favorite Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We They design for it.”

Public Sector 59

Public Sector Engagement Legislation Government Employee 59

GovLoop

DECEMBER 29, 2023

Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. We’re not doing this as a means to an end, but truly because we know that investing in [employees] is the right thing to do,” Gill added.

Strategic Planning 69

Strategic Planning Engagement Constituents Development 69

GovLoop

SEPTEMBER 13, 2022

If you’re able to quantify the cost of doing nothing,” Jackson said, “and show an agency that it’s literally paying for the privilege of frustrating the constituents it’s there to serve, that shifts the way that [leadership] looks at the problem.”. Download the e-book. Beyond Paper. Graphic by Monstera on pexels.com. Favorite.

Constituents 52

Constituents Leadership Government Security 52

AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2. Build and deploy the stack 1.

Outreach 52

Outreach Public Sector Campaign Engagement 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Go right to the GCC Teams Feature Communications Guide. Looking for what’s on the map for Microsoft Teams and only Teams in GCC?

Public Sector 98

Public Sector Security Communications Government 98

AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

Government 98

Government Public Sector Public Service Development 98

AWS Public Sector Blog

JULY 31, 2024

Public sector workers can use the AWS Artifact service to download the latest Canadian Centre for Cyber Security (CCCS) assessment summary report for AWS. The Communications Security Establishment hosts cybersecurity datasets on the Open Data Registry on AWS.

Government 75

Government Public Sector Security Budgeting 75