AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. Flex agents refer to in-office call center staff that can assist customers over the phone when needed, but can also handle other non-call-center tasks such as documentation and filing reports during slower periods.

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AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

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AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Do you want to talk about generative AI or write an Advanced Planning Document (APD)? Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Bureaucracy is tough. You saved my life today.'”

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AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

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AccessE11

NOVEMBER 21, 2022

Important legal documents, conversations, and multiple reports on the same issue are all examples of things that can be lost, or forgotten about. You need a communication solution that is centralized, real time, and easy to use and access. Communication among the employees of a municipality is also very important.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Intelligent document processing and quality control can also optimize government operations. Transforming the customer experience. Improving government operations.

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AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. In this post, learn how to build an API data pipeline on AWS.

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AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

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AWS Public Sector Blog

FEBRUARY 10, 2023

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Find more details on this process in the sam build documentation.

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AWS Public Sector Blog

FEBRUARY 28, 2023

Amazon Pinpoint , a multi-channel communications tool, can help in this scenario. Amazon Textract extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy. She misses the letter and doesn’t respond in time. See more Health and Human Services Cloud Resources here. License: CC BY-SA 4.0

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AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Transparency helps build trust and refers to communicating information about an AI system so that stakeholders can make informed choices about their use of the system.

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Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

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Google Public Sector

JUNE 21, 2022

Machine learning (ML) and artificial intelligence (AI) are creating more personalized and easier digital experiences for constituents. For instance, imagine taking all of the information from a Frequently Asked Questions section of your website, and using that to create a virtual agent to proactively serve your constituents.

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Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Safe Documents is now Generally Available - GCC August, GCCH & DoD November. Microsoft Purview. Security/Identity.

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GovLoop

JANUARY 24, 2023

That’s important to show constituents you are working to meet their expectations. The budget is not just a document saying, ‘Here’s how much money we’re going to spend.’ It’s an operations guide, and it’s a communications tool,” Francis said. It’s a policy guide. It’s a level of service guide.

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GovLoop

SEPTEMBER 13, 2022

If you’re able to quantify the cost of doing nothing,” Jackson said, “and show an agency that it’s literally paying for the privilege of frustrating the constituents it’s there to serve, that shifts the way that [leadership] looks at the problem.”. Jackson described four discrete steps in the electronic document process. Beyond Paper.

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AWS Public Sector Blog

JULY 31, 2024

The Communications Security Establishment hosts cybersecurity datasets on the Open Data Registry on AWS. Une stratégie de données cohérente consiste à regrouper les informations contenues dans les silos des ministères et des organismes dans des lacs de données intégrés, ce qui constitue une condition préalable cruciale.

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Rebuilding Place in Urban Space

AUGUST 26, 2022

He is incredibly prolific and a careful observer and documenter of the public space, and is especially active in DC, Baltimore, and New York City. A special thank you to TJ Witham, VP of Communications for the Times Square Alliance , for his quick response to my initial query and for lining up Regina Fojas for an interview.

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GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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AWS Public Sector Blog

APRIL 28, 2025

I need to submit documents to support my application, but I cant take time off work to visit an office. Citizens commonly need to submit documents to a state or local agency, but they cant take time off to visit an office in person. Application Nudges We noticed you havent uploaded your income proof.

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AWS Public Sector Blog

APRIL 28, 2025

The revised rule requires that public entities including state and local governments, public schools, community colleges, public universities, state and local courts, public hospitals, and healthcare clinicsto ensure that their digital content, including websites, mobile applications, and documents, is accessible for people with disabilities.

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