GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

Constituents 96

Constituents Management Accountability Communications 96

AWS Public Sector Blog

SEPTEMBER 19, 2023

the Accelerator supports government technology (GovTech) startups as they develop innovative solutions enabling justice and public safety agencies to better serve their communities. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.

Public Safety 135

Public Safety Public Sector Laws Supervision 135

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. But we can’t do it without you.

Government 102

Government Public Service Communications Constituents 102

GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service? Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained. Instead, find the pattern.

Constituents 104

Constituents Communications Management Engagement 104

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

Public Sector 86

Public Sector Constituents Strategic Planning Implementation 86

AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

Public Sector 98

Public Sector Security Government Accountability 98

GovLoop

APRIL 1, 2024

Many agency leaders think Teams or Slack is only for employees and not for them, and only use email or video to communicate, which doesn’t alleviate communication burnout. Make sure your flexible work schedule is helping to meet your mission and aligning in a way that supports your clients and constituents.

Social Media 69

Social Media Constituents Communications Management 69

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. In Varnado’s estimation, custom development was key.

Public Safety 98

Public Safety Public Sector Security Constituents 98

GovLoop

JULY 6, 2023

Solving the ‘Blank Page’ Problem Automation tools such as AI-driven chatbots and low-code/no-code development might not be able (yet) to do all your work for you, but they can get you started, said Charlotte Lee, a GovLoop Featured Contributor and a Customer Experience (CX) and Innovation Strategy Executive at Granicus (GovLoop’s parent company).

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? That allowed the city to use multiple types of outreach to share updates with people as the project developed.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Costs stem from hosting requirements and technical headcounts to develop, deploy, and maintain each approach.

Public Sector 80

Public Sector Constituents Security Regulations 80

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 94

Education Government Public Sector Constituents 94

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

JUNE 12, 2024

NASCIO provided Your AI Blueprint: 12 Key Considerations as States Develop Their Artificial Intelligence Roadmaps. Here’s a look at recent developments. CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet. Even schools are vulnerable , and the U.S.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? That allowed the city to use multiple types of outreach to share updates with people as the project developed.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

Constituents 64

Constituents Management Accountability Communications 64

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 52

Nonprofit Fundraising Constituents Public Sector 52

DH Leonard Consulting & Grant Writing Services

JULY 26, 2024

When it comes to keeping these puzzle pieces organized, your nonprofit’s constituent relationship management system (CRM) is one of your most useful resources. Your CRM can consolidate all grant-making efforts into one central location, allowing for streamlined collaboration and communication across your organization. Segmentation.

Nonprofit 52

Nonprofit Fundraising Communications Constituents 52

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Still, Citibot’s developers saw room for improvement. It integrates with ease into popular chat services.

Public Sector 98

Public Sector Nonprofit Operations Local Government 98

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. And when governments truly need feedback on topics such as capital planning or local development, Xiao believes in public engagement and giving residents tools to weigh in.

Engagement 59

Engagement Constituents Social Media Leadership 59

AWS Public Sector Blog

JANUARY 3, 2024

The success of this project has aided in the development of new opportunities for MVD as it continues innovating and enhancing services to better serve the people of Arizona. Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk.

Public Sector 81

Public Sector Local Government Communications Transportation 81

Open Access Government - Technology News

DECEMBER 21, 2023

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Navigating the complex web of government departments can often be daunting for constituents. How can the government use AI?

Government 69

Government Public Service Constituents Implementation 69

American City & Country

AUGUST 28, 2024

Regularly updating financial models and engaging in long-term fiscal strategy development can provide a clearer roadmap for sustainability. Promote transparency and accountability: Enhance transparency in budgetary processes and expenditures to increase trust with constituents.

Government 97

Government Budgeting Public Sector Sustainability 97

GovLoop

JUNE 11, 2024

Please e-mail featuredcontributors@govloop.com the following materials, using the subject line “GovLoop Featured Contributor”: Three blog post ideas, with 3-5 bullet points on how you’d develop them At least one writing sample Your resume (or a link to your LinkedIn profile) This will be our 33 rd featured contributor cohort.

Social Media 59

Social Media Government Employee Constituents Public Sector 59

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. PT to hear from government and industry experts like Endi Silva, Director of Program Development with the Texas Department of Information Resources, about strategies you can begin using today to increase customer engagement.

Engagement 52

Engagement Social Media Constituents Outreach 52

GovLoop

JANUARY 3, 2023

Agencies had their rules, and constituents had to navigate them to get the services they needed. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience. There was a time when government paid little attention to what we now call “customer experience” (CX).

Constituents 64

Constituents Government Agency Operations Government 64

AWS Public Sector Blog

OCTOBER 3, 2023

Containers also facilitate rapid development and deployment of services, allowing organizations to roll out new applications and updates quickly. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. By adopting GitOps with EKS , you create a foundation for future innovation.

Public Sector 126

Public Sector Security Management Operations 126

Social Pinpoint

DECEMBER 5, 2022

As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

GovLoop

MAY 28, 2024

Please e-mail featuredcontributors@govloop.com the following materials, using the subject line “GovLoop Featured Contributor”: Three blog post ideas, with 3-5 bullet points on how you’d develop them At least one writing sample Your resume (or a link to your LinkedIn profile) This will be our 33 rd featured contributor cohort.

Social Media 52

Social Media Government Employee Constituents Public Sector 52

AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.

Campaign 78

Campaign Local Government Outreach Implementation 78

GovLoop

JANUARY 4, 2023

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement. Professional and personal development. Career advice for new and current supervisors. Diversity, equity, inclusion and accessibility. Data use and/or literacy. Process improvements/agency outcomes.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

DECEMBER 8, 2023

Specifically, we are looking for between 12 and 15 writers, who will each submit an approximately 500-word blog post every two weeks during the first half of 2024 (12 posts total).

Social Media 59

Social Media Government Employee Constituents Public Sector 59

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Constituents 52

Constituents Campaign Implementation Public Sector 52

GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Once you have the systems integrator, you’ll need design development and implementation RFPs.

Local Government 52

Local Government Communications Social Services Constituents 52

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Pagination: Develop custom connectors on Amazon Appflow , which provides pagination support.

Public Sector 81

Public Sector Operations Management Constituents 81

GovLoop

AUGUST 1, 2024

Customs and Border Protection Prakhar Bajpai, Senior Data Scientist, City of Austin & 2023 NextGen Public Service Award Winner Meeting Your Constituents Where They Are: Exploring Multi-Channel CX Concepts With so many ways to connect with citizens, it essential to have a strategy in place for support multi-channel efforts.

Leadership 59

Leadership Management Implementation Constituents 59