American City & Country

NOVEMBER 4, 2024

Effect on relationships ‘limited’ Among city and county leaders surveyed, 16% said polarization was negatively affecting relationships between local government staff and constituents. Polarizing statements lead to a lot of mistrust between constituents and county election offices,” a local elected official surveyed stated.

Local Government 105

Local Government Elected Officials Government Social Media 105

AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. In Varnado’s estimation, custom development was key.

Public Safety 246

Public Safety Public Sector Security Constituents 246

GovLoop

JULY 10, 2023

Improving citizen experience isn’t just for designers and application developers – it’s something every agency decision-maker and frontline worker should be thinking about. But HX isn’t just for designers and application developers. Or, they might develop negative emotions toward your organization, eroding trust.

Constituents 98

Constituents Engagement Development Campaign 98

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Costs stem from hosting requirements and technical headcounts to develop, deploy, and maintain each approach.

Public Sector 200

Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

NOVEMBER 22, 2022

The Open Source Creation of the Year Award celebrates government organizations that embody open government through the development of open source solutions. His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones.

Government 246

Government Public Sector Public Service Development 246

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Still, Citibot’s developers saw room for improvement. It integrates with ease into popular chat services.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

JANUARY 3, 2024

The success of this project has aided in the development of new opportunities for MVD as it continues innovating and enhancing services to better serve the people of Arizona. Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk.

Public Sector 204

Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

OCTOBER 3, 2023

Containers also facilitate rapid development and deployment of services, allowing organizations to roll out new applications and updates quickly. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. By adopting GitOps with EKS , you create a foundation for future innovation.

Public Sector 317

Public Sector Security Management Operations 317

Government Technology Insider

JUNE 22, 2023

This standard demonstrates the importance of transparent and clear communication. For UI, this means that communication with constituents should include a path of action. The applicant should then receive a follow-up communication informing them of their claim status.

Constituents 52

Constituents Communications Translation Government 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. It’s a question worth asking, and it may lead to insights that help you develop a better relationship with the public. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.”

Constituents 102

Constituents Regulations Education Engagement 102

Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

Government 135

Government Public Service Constituents Implementation 135

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Pagination: Develop custom connectors on Amazon Appflow , which provides pagination support.

Public Sector 204

Public Sector Operations Constituents Management 204

AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.

Campaign 195

Campaign Local Government Outreach Implementation 195

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

Public Sector 106

Public Sector Constituents Strategic Planning Implementation 106

AWS Public Sector Blog

AUGUST 17, 2023

For more than a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. A major part of that is re-certifying the 91 million members currently receiving Medicaid benefits. Figure 1 illustrates the architecture of the solution: Figure 1.

Campaign 130

Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

APRIL 17, 2023

Amazon Web Services (AWS) works closely NASCIO and with state and local leaders across the US to develop solutions that address these top 10 needs. Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. million residents.

Public Sector 130

Public Sector Local Government Management Education 130

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

Constituents 96

Constituents Management Accountability Communications 96

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. You can develop mechanisms to evaluate whether the training data appropriately represents real world use cases. AI and ML empower healthcare and life science organizations to make sense of their data.

Public Sector 130

Public Sector Constituents Operations Education 130

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. But we can’t do it without you.

Government 102

Government Public Service Communications Constituents 102

AWS Public Sector Blog

OCTOBER 20, 2022

Shri Jayesh Ranjan, principal secretary at the Information Technology, Electronics & Communications Department of the government of Telangana, India, took the stage to share his organization’s journey to the cloud. India has one of the largest developer user bases in the world and the third largest startup network.

Public Sector 130

Public Sector Education Government Communications 130

AWS Public Sector Blog

MARCH 31, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

Outreach 130

Outreach Public Sector Constituents Campaign 130

GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service? Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained. Instead, find the pattern.

Constituents 104

Constituents Communications Management Engagement 104

AWS Public Sector Blog

DECEMBER 16, 2022

Additionally, the data can be logged immediately or upon entering an area with communication service. If these systems go down, it impacts the safety of constituents, business productivity, and other critical responsibilities of the government. Protecting this data from attacks and making sure of system high availability is critical.

Transportation 130

Transportation Management Constituents Sustainability 130

GovLoop

OCTOBER 26, 2023

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

GovLoop

JULY 6, 2023

Solving the ‘Blank Page’ Problem Automation tools such as AI-driven chatbots and low-code/no-code development might not be able (yet) to do all your work for you, but they can get you started, said Charlotte Lee, a GovLoop Featured Contributor and a Customer Experience (CX) and Innovation Strategy Executive at Granicus (GovLoop’s parent company).

Communications 105

Communications Constituents Leadership Government Agency 105

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities.

Education 98

Education Government Public Sector Constituents 98

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? That allowed the city to use multiple types of outreach to share updates with people as the project developed.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

AWS Public Sector Blog

NOVEMBER 16, 2022

Omnichannel communications empower tax agencies to respond to taxpayer demand for digital engagement and offer more effective customer service on a 24/7 basis. Develop AI implementation guidelines that include transparency of algorithms used. Transforming the customer experience. Protecting sensitive data is also paramount.

Public Sector 147

Public Sector Local Government Supervision Operations 147

GovLoop

APRIL 1, 2024

Many agency leaders think Teams or Slack is only for employees and not for them, and only use email or video to communicate, which doesn’t alleviate communication burnout. Make sure your flexible work schedule is helping to meet your mission and aligning in a way that supports your clients and constituents.

Social Media 69

Social Media Constituents Communications Management 69

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

AWS Public Sector Blog

FEBRUARY 28, 2023

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. Amazon Pinpoint , a multi-channel communications tool, can help in this scenario. She misses the letter and doesn’t respond in time.

Outreach 130

Outreach Public Sector Engagement Constituents 130

The Stoop (NYU Furman Center)

NOVEMBER 28, 2023

But as concerns about gentrification and displacement in urban areas have become more widespread, supply skepticism has expanded from the traditional anti-development constituencies to renters and social advocates fighting for equitable neighborhood planning. “We need all hands on deck producing all housing.”

Housing 116

Housing Legislation Development Community Development 116

GovLoop

JUNE 12, 2024

NASCIO provided Your AI Blueprint: 12 Key Considerations as States Develop Their Artificial Intelligence Roadmaps. Here’s a look at recent developments. CISA released updates for its Public Safety Communications and Cyber Resiliency Toolkit and, with DHS, its Resiliency Fact Sheet. Even schools are vulnerable , and the U.S.

Constituents 59

Constituents Local Government Advocacy Public Safety 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. That created a problem: How could the city design a community space without the input of the community? That allowed the city to use multiple types of outreach to share updates with people as the project developed.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. He also sought to create an organization that was more team-based than hierarchical to allow experienced staff to develop solutions and lead. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike.

Constituents 64

Constituents Management Accountability Communications 64

DH Leonard Consulting & Grant Writing Services

JULY 26, 2024

When it comes to keeping these puzzle pieces organized, your nonprofit’s constituent relationship management system (CRM) is one of your most useful resources. Your CRM can consolidate all grant-making efforts into one central location, allowing for streamlined collaboration and communication across your organization. Segmentation.

Nonprofit 52

Nonprofit Fundraising Constituents Communications 52