American City & Country

NOVEMBER 4, 2024

Effect on relationships ‘limited’ Among city and county leaders surveyed, 16% said polarization was negatively affecting relationships between local government staff and constituents. Polarizing statements lead to a lot of mistrust between constituents and county election offices,” a local elected official surveyed stated.

Local Government 105

Local Government Elected Officials Government Social Media 105

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

JANUARY 27, 2025

This enables access to external APIs and integration with various data sources, facilitating cross-agency communication and data sharing via APIs. The result is a more agile, responsive, and effective public sector that can better meet the needs of its constituents. For further reading and resources, explore the following links.

Public Sector 263

Public Sector Implementation Public Health Operations 263

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success? Get the guide.

Constituents 59

Constituents Social Media Communications Engagement 59

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

DECEMBER 15, 2022

Motor vehicle departments can meet residents where they’re at by offering an omnichannel communication experience, with a single point of contact available across multiple access points such as voice, live chats, text messaging, and email. How AWS can help improve constituent services.

Constituents 130

Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

SEPTEMBER 20, 2023

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

Public Safety 200

Public Safety Public Sector Laws Communications 200

AWS Public Sector Blog

MARCH 28, 2024

For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 200

Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Clear communication regarding AI’s fit within broader strategic visions also galvanizes support.

Public Sector 200

Public Sector Constituents Security Regulations 200

NLC (National League of Cities)

SEPTEMBER 29, 2022

Last month Indigov, a leading constituent engagement solution and NLC Partner, met with Mayor Benjamin for a talk about constituent communication. Stephen Benjamin served the people of Columbia, SC as mayor for 12 years and has also worked as President of the U.S. Conference of Mayors and the African American Mayors Association.

Engagement 111

Engagement Constituents Communications 111

GovLoop

DECEMBER 2, 2022

A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. There are more and more constituents out there putting demand on government. Get the guide. Favorite.

Constituents 59

Constituents Engagement Outreach Government Agency 59

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out.

Outreach 59

Outreach Engagement Constituents Campaign 59

NLC (National League of Cities)

DECEMBER 23, 2022

Social media has allowed local leaders to communicate with their constituents as quickly as possible, which in extreme weather situations, can be life-saving. Every month seems to bring an extreme weather event, and it will only continue with climate change.

Social Media 104

Social Media Constituents Communications 104

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Amazon API Gateway supports Amazon Lex , which improves the conversationality of Citibot communications.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. Civic tech makes it easier for people to interact with government agencies.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Government Technology Insider

JUNE 22, 2023

This standard demonstrates the importance of transparent and clear communication. For UI, this means that communication with constituents should include a path of action. The applicant should then receive a follow-up communication informing them of their claim status.

Constituents 52

Constituents Communications Translation Government 52

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 114

Public Sector Translation Constituents Local Government 114

GovPilot

NOVEMBER 22, 2023

In order to deliver the best governance to constituents, government agencies rely on numerous different departments to run smoothly and efficiently. However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality.

Communications 52

Communications Government Constituents Government Agency 52

AWS Public Sector Blog

JANUARY 3, 2024

Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk. The success of this project has aided in the development of new opportunities for MVD as it continues innovating and enhancing services to better serve the people of Arizona.

Public Sector 204

Public Sector Local Government Transportation Communications 204

AccessE11

NOVEMBER 21, 2022

You need a communication solution that is centralized, real time, and easy to use and access. To be clear, although giving citizens an avenue to report on issues is an important aspect of communication, it is not the only aspect. Communication among the employees of a municipality is also very important.

Communications 52

Communications Elected Officials Engagement Constituents 52

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

Public Sector 298

Public Sector Housing Outreach Security 298

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

Government 246

Government Public Sector Public Service Development 246

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Budgeting Government Agency Government 52

Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

Government 135

Government Public Service Constituents Implementation 135

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This fosters two-way communication, increases transparency, and empowers residents to engage directly with their government. It's already making a difference today.

Public Sector 107

Public Sector Constituents Strategic Planning Implementation 107

GovLoop

JUNE 14, 2024

From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. But we can’t do it without you.

Government 103

Government Public Service Communications Constituents 103

AWS Public Sector Blog

APRIL 3, 2024

What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.

Campaign 195

Campaign Local Government Outreach Implementation 195

GovLoop

FEBRUARY 12, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 96

Constituents Management Accountability Communications 96

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 130

Public Safety Public Sector Communications Constituents 130

AWS Public Sector Blog

AUGUST 17, 2023

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. SMAs can specify the contact list, channel, message, and the pre-recorded audio to play before connecting members to agents for live service.

Campaign 130

Campaign Outreach Public Sector Constituents 130

Grant Training Center

JANUARY 16, 2023

The LOI should be written to communicate at least three things: That you have researched the donor and know the project fits their guidelines as well as their culture and language. That this is a substantial and needed project with real outcomes that serve the constituents. Try to imagine the questions the reviewer will ask.

Constituents 96

Constituents Budgeting Sustainability Communications 96

GovLoop

JUNE 20, 2023

Here’s one success story that has come from public-private partnerships to inspire your agency: A state government department, who was responsible for its organization’s communications and technology, discovered they were running out of power and space on a core system.

Constituents 89

Constituents Communications Implementation Operations 89

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.

Public Health 200

Public Health Accountability Leadership Management 200

GovLoop

JANUARY 25, 2024

Instead of simply aiming to receive fewer calls from your constituents, for example, do a deep dive into why they are calling. Do you need to communicate more clearly about a service? Having a goal of receiving fewer calls can make it look like you don’t want to hear from your customers,” Leonard explained. Instead, find the pattern.

Constituents 105

Constituents Communications Management Engagement 105

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

Public Sector 317

Public Sector Security Management Operations 317

GovLoop

NOVEMBER 7, 2022

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. “All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. Managing Multiple Channels.

Constituents 59

Constituents Communications Engagement Housing 59