State Tech Magazine

APRIL 17, 2024

When the Los Angeles County Department of Children and Family Services (DCFS) sought to modernize its contact center, IT leaders took the opportunity to shift from an on-premises infrastructure to a cloud-based one. “We

Outreach 109

Outreach Communications 109

McKinsey Public & Social Sector Insights

OCTOBER 31, 2024

A corporation with multiple businesses should not be valued less than the sum of its parts—so long as those parts perform in line with their peers and investors have the transparency they need.

Communications 101

Communications 101

AWS Public Sector Blog

DECEMBER 12, 2024

Satellite communication operators are increasingly seeking more flexibility at their ground stations. Background Communication satellites relay and amplify radio frequency (RF) signals to allow communication between two or more locations on Earth. Architectural diagram of a traditional satellite communications system.

Communications 52

Communications Operations Development Implementation 52

McKinsey Public & Social Sector Insights

NOVEMBER 26, 2024

By developing a compelling, proprietary narrative and a sustainable communications road map, leaders can foster deeper dialogues and more meaningful connections with a wide range of stakeholders.

Sustainability 141

Sustainability Communications Development Leadership 141

AWS Public Sector Blog

DECEMBER 19, 2024

Dramatic efficiency gains and faster student communications The implementation of Amazon Connect delivered significant improvements to the efficiency and responsiveness of Dallas Colleges call center operations.

Communications 52

Communications Public Sector Leadership Engagement 52

McKinsey Public & Social Sector Insights

OCTOBER 31, 2024

Creating effective teams depends on multiple factors, including high levels of trust and communication, and understanding team context. A new approach helps elevate performance and create value.

Communications 143

Communications Operations 143

State Tech Magazine

NOVEMBER 5, 2024

When Hurricane Helene took out power and cellular communication across western North Carolina, first responders were able to stay connected using the state’s VIPER system, a radio infrastructure that leverages Motorola’s ASTRO P25 radio systems. Many are upgrading their…

Communications 132

Communications Operations 132

McKinsey Public & Social Sector Insights

OCTOBER 16, 2023

A BBC journalist shares the communication blunders that keep you from getting your point across and what you can do to avoid them. Feeling misunderstood?

Communications 143

Communications 143

GovLoop

DECEMBER 20, 2023

To make sure employees are best equipped to communicate and collaborate, agencies need four collaboration elements in place. Unified Communications Gartner defines unified communications (UC) as the products that “provide and combine multiple enterprise communications channels.”

Communications 105

Communications Security Engagement Management 105

GCN

MARCH 18, 2024

A new book aims to help experts communicate more clearly, so their ideas can have real-world impacts. Policy researchers and government administrators often seem like they’re speaking different languages.

Translation 122

Translation Communications Government Management 122

NLC (National League of Cities)

JULY 24, 2024

King, SVP, Corporate Communications, Clear Channel Outdoor and Jason Berry, Deputy Director, Communications, Maricopa County Weeks ago, more than 100 digital billboards across Maricopa County in Arizona began displaying real-time temperatures while directing residents and visitors to critical heat relief resources locally. By Jason D.

Campaign 105

Campaign Communications 105

FedTech Magazine

AUGUST 13, 2024

The department will develop generative AI communications, train personnel and modernize processes to integrate the new capabilities seamlessly. General Services Administration’s Technology Modernization Fund Board awarded $18.2 It will also prioritize responsible AI, developing user guidance and an interagency…

Communications 130

Communications Implementation Development 130

Homeroom

AUGUST 10, 2022

Department of Education, Office of Communication and Outreach “The main function of an academic advisor is to bring holistic support to students as they navigate their higher education to post grad journey.” By: Kaitlin Thach, Intern, U.S.

Education 141

Education Outreach Communications 141

State Tech Magazine

DECEMBER 11, 2024

In the best possible world, a collaboration tool complements and extends the positive elements of a companys communication culture. A top-down, proactive approach to implementing collaborative tools is best, as

Communications 109

Communications Implementation 109

McKinsey Public & Social Sector Insights

MARCH 2, 2023

Leadership coach Sally Helgesen breaks down the “how” of inclusive communication, and the simple method she uses to assess workplace culture.

Leadership 119

Leadership Communications 119

NLC (National League of Cities)

JULY 8, 2024

By Josh Thomas, Flock Safety Senior Vice President of Policy and Communications Though June is Gun Violence Awareness Month, city leaders across the country are painfully aware that gun violence is a pervasive issue that their communities grapple with every day.

Communications 116

Communications 116

State Tech Magazine

SEPTEMBER 30, 2022

And we just didn’t communicate before.” Collazo said. And sometimes they gave us these absurd reasons for printing all this paper. We went back and realized we can change that process very simply. Other panelists agreed that cities…

Management 136

Management Communications 136

Open Access Government - Technology News

APRIL 3, 2023

Public safety technology includes public safety platforms First, managing communications properly and responding to a crisis in an organised manner requires a holistic and well-coordinated approach. What has been missing too often in the ‘last mile’ of emergency management is communication.

Public Safety 111

Public Safety Security Communications Coordinator 111

GovLoop

JANUARY 30, 2023

Why Soft Skills Matter Soft skills — or success skills, as we like to call them at GovLoop — include communication, critical thinking, collaboration and other personal and interpersonal capabilities that help you do your job and work with others. Many soft skill lists begin with communication.

Communications 111

Communications Security 111

FedTech Magazine

NOVEMBER 28, 2023

With the opening of its Workplace Innovation Lab, the General Services Administration seeks to better understand how hybrid work and the deployment of communication technologies will impact its employees. Located in Washington, D.C.,

Communications 132

Communications Security 132

NLC (National League of Cities)

OCTOBER 25, 2023

King, SVP, Corporate Communications & Marketing, Clear Channel Outdoor This month, digital billboards across the nation will light up with messages celebrating afterschool programs and the 24th annual Lights On Afterschool celebration. By Jason D.

Communications 122

Communications 122

FedTech Magazine

OCTOBER 2, 2023

The Department of Defense should look beyond existing communication protocols — the Secret Internet Protocol Router Network and Non-classified Internet Protocol Router Network — toward commercial solutions that support secure information sharing, say comms experts.

Communications 105

Communications Security Operations 105

FedTech Magazine

JUNE 24, 2024

In some cases, communication gaps can also be an issue. Agencies may also encounter process disruptions; if the civilian-side workflows don’t align with those on the defense side, interoperability can be difficult to achieve. With the “acronym soup” that often defines the…

Communications 115

Communications Security 115

FedTech Magazine

MARCH 18, 2024

It also allocates about $179 million for research into what the NDAA calls “Next Generation Information Communications Technology (5G).”… The NDAA requires the Defense Department to develop private 5G networks at military bases and other DOD facilities.

Government 115

Government Laws Communications Development 115

Open Access Government - Technology News

JANUARY 27, 2023

As ransomware attacks become more sophisticated, we are increasingly seeing infiltration of internal communication systems to gain access to corporate data and confidential information. When Uber suffered a breach, the company was forced to shut down several employee communication and engineering systems after a hacker gained access.

Management 116

Management Communications Public Safety Security 116

State Tech Magazine

MARCH 20, 2024

That means being able to integrate data and real-time communications efficiently while staying resilient under even the most challenging circumstances. The use of cloud-based mobile communication systems and apps in disaster response has been found to…

Disaster Response 90

Disaster Response Communications Operations 90

State Tech Magazine

DECEMBER 12, 2023

Younger Citizens Prefer Multichannel Communications Most contact centers started as phone-based services, staffed locally or outsourced. But can you update and modernize to meet ever-changing needs and ever-growing demand for services? Here are three key strategies. Technology marches on, however. A contact center accessible via phone…

Government 120

Government Communications 120

McKinsey Public & Social Sector Insights

SEPTEMBER 26, 2023

Matt Abrahams shares tips for mastering communication in spontaneous situations. If you dread public speaking, small talk, or delivering feedback, you’re not alone.

Public Speaking 103

Public Speaking Communications Education 103

GCN

APRIL 16, 2024

States that want to tap universities and philanthropies to find solutions to policy challenges using the best research, evidence and data should look at how one state mastered the communications and logistics essential for effective partnerships.

Communications 95

Communications Management 95

NLC (National League of Cities)

OCTOBER 25, 2024

Authored by Vicky Chen, Manager, Corporate Communications & Marketing, Clear Channel Outdoor It’s a new school year, and roads and sidewalks are seeing increased traffic and activity, from school buses picking up and dropping off students to young drivers navigating their way to classes and extracurriculars.

Communications 98

Communications Management 98

NLC (National League of Cities)

OCTOBER 21, 2024

Author: Angelica Wedell, Communications Director, Polco It took humanity thousands of years to transition from the Stone Age to the Bronze Age. With each passing year, technology advances exponentially. Today, AI use is ramping up at an exceptional speed. Understandably, some local governments may be overwhelmed or hesitant to adopt AI.

Local Government 98

Local Government Communications Government 98

NLC (National League of Cities)

MAY 8, 2024

Co-authored by Allen Etzler, Communications Manager, City of Frederick May 5th – 11th will mark the first national Youth Apprenticeship Week, a nationwide celebration of earn-and-learn programs that benefit youth, employers, and cities.

Communications 98

Communications Management 98

Open Access Government - Technology News

OCTOBER 13, 2023

billion online websites.This has drastically changed how we communicate, conduct business, and get information. Initially designed to create a resilient communication network in case of a nuclear attack, ARPANET eventually evolved into a groundbreaking development. The Internet has grown incredibly over the last 30 years, with 1.88

Communications 122

Communications Security Development Government 122

AWS Public Sector Blog

MAY 24, 2024

First responders need secure, uninterrupted communication to help them get oriented quickly and support complex coordination efforts. Wickr is an end-to-end encrypted messaging and collaboration service with features designed to help keep communications secure, private, and compliant.

Public Safety 80

Public Safety Coordinator Communications Security 80

GovLoop

NOVEMBER 8, 2024

Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency.

Communications 98

Communications Housing Government Engagement 98

GovLoop

NOVEMBER 26, 2024

That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.” In this video interview, Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.

Constituents 52

Constituents Social Media Communications Public Sector 52