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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

The Return to the Riverbend campaign, launched in fall 2021, yielded community input that the city used to create a master plan, released the following summer, for a new riverfront area. It’s essential for an agency’s full team — specifically process and program managers — to be invested in engagement-related IT advances, Skowera said.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

The Return to the Riverbend campaign, launched in fall 2021, yielded community input that the city used to create a master plan, released the following summer, for a new riverfront area. They also implemented an artificial intelligence (AI) chatbot to allow constituents to communicate with the office outside business hours.