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An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. It’s an influx of people going in and out.” We don’t want to be guessing.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Virtual Tools Expand Outreach “We were able to get so much more information,” Skowera said. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. ” For more ideas on how agencies are improving their outreach, download the guide. Get the guide Favorite

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. Once they were confident in their approach, the team scaled fast.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. The Return to the Riverbend campaign, launched in fall 2021, yielded community input that the city used to create a master plan, released the following summer, for a new riverfront area.