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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Step Functions orchestrates a series of automated tasks, managing the flow of operations. When your solution version is complete, you can create a campaign for your solution version. Get near real-time recommendations – After a campaign has been created, you can integrate calls to the campaign in your application.

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U.S. defense: Fighting the fog of war with data and AI

Open Access Government - Technology News

These include logistics, finance, healthcare, research and development, testing and evaluation, operations and maintenance, construction, etc. Decision-making and the Common Operational Picture Every individual in the Army is involved in decision- making, whether at the strategic, operational, or tactical levels.

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University Hospitals Coventry and Warwickshire NHS Trust digitizes and improves patient experience with AWS

AWS Public Sector Blog

Like many healthcare providers, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust , which manages two major hospitals and serves a population of more than one million, has operated with legacy technology that relies heavily on phone calls and manual processes for contacting patients. Appointment reminder high-level architecture.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

This translates to an average cost of $6.75 With a CMS waiver , SMAs can update case records with new contact information from reliable sources, and then use this information for any outreach or physical mail campaigns to enrollees. It is estimated that returned mail costs $25 per piece. The average Medicaid enrollment for states is 1.8

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November 2022 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

The change will cover all the different PSTN connectivity options in Microsoft Teams (Teams Calling Plan, Operator Connect and Direct Routing PSTN connectivity). Live Translated captions. eDiscovery export operation (preview). eDiscovery export operation > Get download URL (preview). Users targeted by phish campaigns.

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August 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Translated numbers that do not start with a plus sign (+), will pass through normalization rules more than once. If you are relying on dial plan policies to translate numbers dialed starting with a +, those rules will no longer work. Numbers that start with a plus sign (+) will not pass through any normalization rules.

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July 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Check that your tenant dial plans include normalization rules that can translate abbreviated dial strings to the full phone number configured on users. For more information, please review: Manage operating system versions with Intune - Microsoft Intune | Microsoft Learn. We expect a fix soon. Thank you for your patience.