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Civix simplifies online campaign finance reporting with AWS serverless technology

AWS Public Sector Blog

Public officials and employees for electoral candidates, political committees, and political action committees (PACs) must publicly disclose their campaign finances in accordance with different state campaign finance disclosure laws. Read on to learn how Civix worked with AWS to create their new solution.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process. Solution overview: Creating agentless outreach campaigns Agencies can help automate their outreach programs with the Amazon Connect Outbound Campaign solution.

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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. The surge in online activity creates more opportunities for scams and attacks. In 2024, there was a dramatic rise in the sophistication of AI-powered attacks.

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The IRS: Revolutionizing Taxpayer Services and Its Operations

GovLoop

Let’s dive into a few ways that the IRS could leverage AI in three major areas of its operations: AI can improve service to taxpayers through automation and taxpayer information awareness campaigns: Mistakes can happen if people aren’t sure how to complete forms or when to file them. ” Favorite

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Reimagining unemployment contact centers

AWS Public Sector Blog

Although every agency is unique in its operational needs, in the next section, we map some of the capabilities of Amazon Connect to a four-pronged strategy for reducing call volume and improving self-service. These insights can guide decisions such as updating IVR prompts, outbound campaigns, knowledge base content, and staff training.

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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

Nonprofits around the world use cloud technology to improve operational efficiencies, optimize costs, and advance their missions. Promotional credit enables organizations of all sizes to scale their operations, reduce costs, and deliver more impact on their mission and the communities they serve.

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How the largest municipally-owned natural gas utility in the United States optimized plant operations processes with the cloud

AWS Public Sector Blog

Proving regulatory compliance and providing information to supervisors and management for decision-making requires extensive manual processes to review observations and readings on plant equipment and storage; especially when operating around 6,000 miles of gas mains and providing natural gas to approximately 500,000 customers.