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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

Outreach 130
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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

“Our hope is that the additional AWS Promotional Credit support will empower nonprofits to actively explore and pursue opportunities for cloud experimentation and innovation,” explains Allyson Fryhoff, managing director of AWS Nonprofit and Nonprofit Health. Global expansion, outreach, and the delivery of solutions in remote locations.

Nonprofit 263
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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email.

Campaign 195
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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

Outreach 130
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How Share Our Strength addresses childhood hunger with unified data analysis on AWS

AWS Public Sector Blog

Through the No Kid Hungry and Cooking Matters campaigns, Share Our Strength is ending childhood hunger in America by making sure all children get the healthy food they need by working with community organizations to provide funding, technical assistance, and resources across the country.

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How to Drive Traffic to Your Engagement Site

Social Pinpoint

Connect and Engage with Online Community Groups Optimise Your Site for Search Engines (SEO) Leverage Printed Material Implement Hybrid Engagement Strategies Use Email Campaigns to Keep Residents Engaged and Informed Invest in Paid Advertising to Boost Visibility 1. Its never wise to assume they will know their way around each tool.