Remove Campaign Remove Information Remove Outreach
article thumbnail

Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. Its an influx of people going in and out.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. When information is physically mailed to enrollees, those who have changed their address, moved, or are homeless, may be at risk of missing the alert and losing coverage.

Outreach 130
article thumbnail

Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. States must make a “good-faith effort” to reach out to enrollees in at least two different ways, using the most up-to-date contact information they have.

Outreach 130
article thumbnail

AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

This chatbot enables individuals to instantly learn more about ONE’s work, stay up-to-date with current advocacy campaigns, and find ways to take action locally and throughout Africa. This empowers nonprofits to make informed targeting and fundraising decisions, thus increasing donations and support.

Nonprofit 263
article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. It’s an influx of people going in and out.”

article thumbnail

New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information.

Campaign 195