Remove Campaign Remove Implementation Remove Public Health
article thumbnail

Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

A critical focus of the public health emergency (PHE) unwinding is the challenge Medicaid agencies may face with regards to returned mail, which can happen when a member changes their address and the agency does not have the updated address on file. Amazon EventBridge launches the “Campaign Outreach Process” AWS Step Function.

Campaign 130
article thumbnail

New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. Today, HSD’s texting campaigns are more sophisticated than ever.

Campaign 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why cyber resilience should be a priority for the UK government

Open Access Government - Technology News

Cyber espionage, sabotage, and disinformation campaigns are designed to destabilise national security, undermine trust in democratic processes, and cause economic harm. The long-term implications for public health are severe, as delayed treatments and service interruptions can lead to life-threatening consequences for patients.

article thumbnail

Pandemic profiteers: Exploiting fear through cyber scams and how to move forward

Open Access Government - Technology News

The COVID-19 pandemic not only posed a public health crisis but also created cyber scam opportunities for cybercriminals to exploit the vulnerable in the rapidly changing digital environment With the outbreak of the pandemic, cybercriminals quickly identified ways to exploit the public.

article thumbnail

Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

Outreach 130
article thumbnail

How to Use Private Projects for Effective Community Engagement

Social Pinpoint

Consequently, ensuring privacy, preventing data breaches, and avoiding disclosure to competitors or the general public are essential factors to be mindful of. Private projects offer a secure and controlled setting for sharing sensitive information, typically implemented through a login system.

article thumbnail

Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Part 2: Implementation Approach and Levers ," 2021 -- " Revisiting St. But the district is well organized, and successfully campaigned for a more directly accessible transit station as part of a new line being developed to serve their area. Louis: what would I recommend for a comprehensive revitalization program?