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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130
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An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. Its an influx of people going in and out. We dont want to be guessing.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. Today, HSD’s texting campaigns are more sophisticated than ever.

Campaign 195
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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

These organizations are implementing cloud technology solutions to deliver enhanced services, scaled support, and innovative solutions to those they serve. This chatbot enables individuals to instantly learn more about ONE’s work, stay up-to-date with current advocacy campaigns, and find ways to take action locally and throughout Africa.

Nonprofit 263
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An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. It’s an influx of people going in and out.” We don’t want to be guessing.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

Outreach 130
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How to Drive Traffic to Your Engagement Site

Social Pinpoint

Connect and Engage with Online Community Groups Optimise Your Site for Search Engines (SEO) Leverage Printed Material Implement Hybrid Engagement Strategies Use Email Campaigns to Keep Residents Engaged and Informed Invest in Paid Advertising to Boost Visibility 1. It ensures your message reaches the right people at the right time.