Remove Campaign Remove Implementation Remove Outreach
article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. Its an influx of people going in and out. We dont want to be guessing.

article thumbnail

Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

article thumbnail

An Engaging Strategy for Audience Outreach

GovLoop

With a continuous flow of data, agencies can fine-tune outreach to their constituents and set realistic definitions of success, she said. can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. It’s an influx of people going in and out.” We don’t want to be guessing.

article thumbnail

New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. Today, HSD’s texting campaigns are more sophisticated than ever.

article thumbnail

AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

These organizations are implementing cloud technology solutions to deliver enhanced services, scaled support, and innovative solutions to those they serve. This chatbot enables individuals to instantly learn more about ONE’s work, stay up-to-date with current advocacy campaigns, and find ways to take action locally and throughout Africa.

Nonprofit 105
article thumbnail

(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. The Return to the Riverbend campaign, launched in fall 2021, yielded community input that the city used to create a master plan, released the following summer, for a new riverfront area.

article thumbnail

The Behind-the-Scenes Story of How Two Neighboring Libraries Teamed Up To Create a Fake Rivalry Video for Promotional Success

Super Library Marketing

And when an opening came up in the Outreach Department where I was volunteering, I was encouraged to apply.” Projects, services, and other initiatives are often conceived of and implemented on short timelines. Tamara says she finds inspiration for her library marketing campaigns nearly everywhere she looks.