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State and localgovernment organizations have faced numerous threats, from man-made and climate-related risks to third-party breaches and incidents. Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks.
Public officials and employees for electoral candidates, political committees, and political action committees (PACs) must publicly disclose their campaign finances in accordance with different state campaign finance disclosure laws. Read on to learn how Civix worked with AWS to create their new solution.
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Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. The Connecticut Department of Labor achieved a 60 percent reduction in repeat calls after implementing IVR scheduled callbacks.
A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. Today, HSD’s texting campaigns are more sophisticated than ever.
We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. Today, New Mexico’s texting campaigns are more sophisticated than ever. The DHHS took an innovative approach to implement a solution rapidly. Once they were confident in their approach, the team scaled fast.
Lord knows, we experienced a wicked year of community violence and upheaval that ended with a federal campaign about a war of the words. Our mailboxes were packed with campaign mailers costing into the billions of dollars that likely could have addressed much of our poverty. Weigh hyperbole versus the fact.
Localgovernments in Australia are seeking innovative ways to use compensation methods to enhance community participation. When thoughtfully implemented, compensation can be a powerful tool for fostering deeper, more meaningful community involvement. These programs help to boost face-to-face public participation.
Results of digitization After working with and implementing KloudGin’s solutions, the customer has seen a variety of improvements. The plant eliminated over 15 paper forms – created by technicians on three daily shifts – that had to be reviewed, approved, and re-keyed at the end of each day.
Virtually all federal, state, and localgovernment agencies must adhere to various data retention and records management policies, regulations, and laws. AWS announces low-to-no cost security services for federal political campaigns and committees. How to implement CNAP for federal and defense customers in AWS.
With a CMS waiver , SMAs can update case records with new contact information from reliable sources, and then use this information for any outreach or physical mail campaigns to enrollees. It uses automated text messaging and email campaigns to help SMAs with outreach — including collecting address information to complete a Medicaid renewal.
Hogan emphasized that the key to building trust with state and local officials is being eager to work across parties. Shaheen encouraged presidential candidates to recognize “that once the campaign is over, you’re serving all the people in the country” and to “reach out to both [parties] at the state and local level.”
can provide vital information about constituent texting frequency that the agency can use when creating bulletin campaigns. An Engagement Cloud State and local agencies often lack the tools to build and implement an effective communications strategy. We don’t want to be guessing. The city now enjoys a 58% engagement rate.
Although not always mandatory, Zencity’s experience working with localgovernment organizations across the U.S. Localgovernments are increasingly working to expand their recycling programs, promote resident engagement and knowledge, and innovate to combat climate change. Their “Is it recyclable?
Localgovernments – many with the best of intentions -- face a perennial disconnect between elected officials; sustainability, resilience, and equity offices; and budget and finance leaders in aligning resources with climate initiatives.
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A recent upload in my photo feed was from last fall, and showed a public art campaign posted on a trash can in Times Square, where the public spaces are managed by the Times Square Alliance business improvement district. More about this later.) Problems such as graffiti, people in mental health crisis, sanitation, etc.,
There’s a lot of innovative products accelerating interest in Microsoft 365, and we continue our commitment to deliver the new product value, services, and features to our US Government cloud environments (GCC, GCC High, and DOD). Note : This update will be enabled for email-based third-party phishing simulation campaigns only.
Additionally, Amazon and the National Cybersecurity Alliance launched a cybersecurity awareness campaign, Protect & Connect , to empower people with the knowledge and tools to operate safely online. For example, we offer Cybersecurity Awareness Training at no cost to individuals and organizations worldwide.
Land banks often assume responsibility for properties that slide into tax foreclosure or are unwanted by both the private market and the localgovernment. This pilot is now part of a suite of strategies that the Land Bank Authority is implementing with partners to help other heirs reclaim family properties.
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