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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. It can increase engagement with products, content, and the overall time spent on a website or app. When your solution version is complete, you can create a campaign for your solution version.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

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U.S. defense: Fighting the fog of war with data and AI

Open Access Government - Technology News

Military campaigns and operations occur here. Translating data into action The Army Vantage program is not just an analytics platform but a catalyst for data-driven decision-making across the Army. Not all of Vantage’s functions relate to military engagements. Wars are usually won or lost at this level.

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How to Effectively Plan Your Public Involvement Initiative for Transport

Social Pinpoint

Learn how you can also create positive project outcomes with your online community engagement platform of choice. DCTA needed a flexible suite of community engagement tools to carry this off in a short amount of time. The first installment will focus on effectively planning a public involvement initiative.

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University Hospitals Coventry and Warwickshire NHS Trust digitizes and improves patient experience with AWS

AWS Public Sector Blog

Recognizing an opportunity to modernize, the Trust linked up with IBM Consulting for an innovative pilot project to digitize patient engagement channels using Amazon Web Services (AWS). AWS Lambda then processes this list to create personalized communication campaigns in Amazon Pinpoint.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. This translates to an average cost of $6.75 It is estimated that returned mail costs $25 per piece. The average Medicaid enrollment for states is 1.8

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Creating a video storage and management system for your nonprofit

AWS Public Sector Blog

Also, improving the accessibility of videos, such as by providing captions and translations, can require hours of hands-on, expert-level work. With the Media2Cloud solution, the Fund was able to quickly search for specific events to find exactly the right video clips to support their campaign.