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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. Once they were confident in their approach, the team scaled fast.

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Massachusetts Citizens Take Their Local Temperatures

GovLoop

The campaign involved event outreach, emails to MOS and MyWRA members, social media posts, flyers, and public education. More than 60 Massachusetts communities have mapped their hot spots. Officials began recruiting volunteers in January 2021 for the August collection. and then at 6 a.m. the next morning.

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How Community Partners and Local Governments Collaborate to Address Heirs’ Property

Center for Community Progress

Even if a will exists, there still usually needs to be some action taken to document the transfer from the deceased family member to the appropriate heirs. It also requires: Consistent outreach and education to build trust and inform residents about heirs’ property and estate planning.

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Finding Funding for Research

Peak Proposals

That is, are you proposing a project so you can generate data, or are you collecting evaluation data to document the results of the project? A project-oriented grant might be based on an outreach campaign to try to improve food access and healthy eating within the target community.