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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. They continuously monitor workloads and engagement in anticipation of critical incidents. The surge in online activity creates more opportunities for scams and attacks.

Security 264
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

Campaign 130
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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. It can increase engagement with products, content, and the overall time spent on a website or app. When your solution version is complete, you can create a campaign for your solution version.

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AI at the core: Public-private collaboration to transform UK public services

Open Access Government - Technology News

Examples of AI-powered transformation include: Automating document processing AI can process and summarise documents, files, and records in seconds, reducing administrative workload. Enhancing citizen engagement AI-driven virtual assistants and chatbots can respond instantly to citizen queries. Initiatives like GOV.UK

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What you missed at the first Australian IMAGINE: Nonprofit conference

AWS Public Sector Blog

At the keynote, Kim Jackson, head of nonprofits at Amazon Web Services (AWS) Australia, and Mitchell Kelly, head of engagement for Australia and New Zealand at AWS, highlighted how nonprofits are on the front lines of addressing some of society’s greatest needs, and how harnessing the power of data can be a force multiplier for change.

Nonprofit 182
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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

Outreach 130
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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

In this blog post, learn how to set up a multi-lingual, interactive SMS message campaign that can automatically verify and update member information on file based on member responses. Then, learn how to monitor the campaign’s effectiveness and response rates in a visual dashboard. Architecture overview Figure 2.

Outreach 130