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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. They continuously monitor workloads and engagement in anticipation of critical incidents. The surge in online activity creates more opportunities for scams and attacks.

Security 264
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

Campaign 130
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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Citizens are increasingly engaging with public sector entities through digital surfaces and touchpoints. It can increase engagement with products, content, and the overall time spent on a website or app. When your solution version is complete, you can create a campaign for your solution version.

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What you missed at the first Australian IMAGINE: Nonprofit conference

AWS Public Sector Blog

At the keynote, Kim Jackson, head of nonprofits at Amazon Web Services (AWS) Australia, and Mitchell Kelly, head of engagement for Australia and New Zealand at AWS, highlighted how nonprofits are on the front lines of addressing some of society’s greatest needs, and how harnessing the power of data can be a force multiplier for change.

Nonprofit 182
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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy.

Outreach 130
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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

In this blog post, learn how to set up a multi-lingual, interactive SMS message campaign that can automatically verify and update member information on file based on member responses. Then, learn how to monitor the campaign’s effectiveness and response rates in a visual dashboard. Architecture overview Figure 2.

Outreach 130
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CISA, OMB, ONCD and Microsoft collaborate on new logging playbook for Federal agencies

Microsoft Public Sector

Although it is not an all-encompassing document, this playbook is designed to be a force multiplier for our U.S. His expertise in leading technical teams through the full spectrum of onsite hunt and incident response engagements demonstrates a strategic balance of operational excellence, innovation, and skill development.

Security 140