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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. Document the necessary steps, including escalation procedures, communication protocols, and the recovery processes. Continuously improve.

Security 264
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process. Solution overview: Creating agentless outreach campaigns Agencies can help automate their outreach programs with the Amazon Connect Outbound Campaign solution.

Campaign 130
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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

When your solution version is complete, you can create a campaign for your solution version. Get near real-time recommendations – After a campaign has been created, you can integrate calls to the campaign in your application. For document translation, you can use the batch API to translate a set of documents.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. Do you want to talk about generative AI or write an Advanced Planning Document (APD)? Once they were confident in their approach, the team scaled fast. Bureaucracy is tough.

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House Committees’ Inquiry into National Labs Spotlights the Threat of Spear-Phishing

FedTech Magazine

A joint inquiry by the House Committee on Oversight and Accountability and the House Committee on Science, Space and Technology into a Russian hacking team’s attempts to target at least three of the Department of Energy’s National Laboratories serves as a reminder that spear-phishing campaigns remain an ever-present threat to agencies.

Housing 98
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The IRS: Revolutionizing Taxpayer Services and Its Operations

GovLoop

Let’s dive into a few ways that the IRS could leverage AI in three major areas of its operations: AI can improve service to taxpayers through automation and taxpayer information awareness campaigns: Mistakes can happen if people aren’t sure how to complete forms or when to file them.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

Amazon Textract is a machine learning (ML) service that automatically extracts data from forms such as letters, applications, and renewal documents with a high degree of accuracy. It uses automated text messaging and email campaigns to help SMAs with outreach — including collecting address information to complete a Medicaid renewal.

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