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Reimagining unemployment contact centers

AWS Public Sector Blog

Demo of Amazon Connect for unemployment insurance. Demo by Greg Smith) Strategies for reducing call volume and improving self-service Over a dozen states have implemented Amazon Connect to support their unemployment contact centers. Learn more by watching the demos in this post and explore case studies and related content below.

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Creating a video storage and management system for your nonprofit

AWS Public Sector Blog

With the Media2Cloud solution, the Fund was able to quickly search for specific events to find exactly the right video clips to support their campaign. Using Media2Cloud for nonprofits Media2Cloud is an official AWS solution, developed by AWS engineers and solutions architects, and available in the AWS Solutions Library.

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Managing nonprofit members and donors with CiviCRM on AWS

AWS Public Sector Blog

Nonprofits can use CiviCRM to store contact data, send personalized messages, plan events, manage membership programs, organize advocacy campaigns, and more. Finally, open source software tends to be available at low or no cost; CiviCRM is available at no cost, although you can optionally donate to the development team.

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The Do’s and Don’ts of Public Transit Involvement Wrap-up Reporting

Social Pinpoint

This final instalment will focus on the best tips to develop and share your public transportation engagement report. Campaign microsite unique visitors and engagements Number of attendees at in-person events, stakeholder calls made, etc. cost, safety, zone maps, etc.) Download DCTA’s GoZone post-engagement report here for reference.

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3 Ways to Optimize Your Public Engagement Initiative Post-Launch

Social Pinpoint

Our team analyzed the GoZone microsite daily, carefully reviewing all responses and survey results, which enabled us to develop and present timely project updates. Making a dedicated effort to consistently monitor data and metrics is imperative to the success of your public engagement initiative.

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UK cyber sector surges as DSIT newsletter highlights growth and nitiatives

Open Access Government - Technology News

Celebrating success: CyberASAP and cyber runway The newsletter highlighted the successful conclusion of the Cyber Academic Startup Accelerator Programme ( CyberASAP ), marked by an Alumni Conference, a House of Lords reception, and a Demo Day. These events showcased the achievements of startups commercialising academic cybersecurity research.