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Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies

GovLoop

Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction. In many agency-citizen interactions, that engagement involves applying for benefits.

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An Engaging Strategy for Audience Outreach

GovLoop

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

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An Engaging Strategy for Audience Outreach

GovLoop

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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In San Francisco, Accessibility Means Better Engagement for Everyone

GovLoop

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”

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In San Francisco, Accessibility Means Better Engagement for Everyone

GovLoop

For San Francisco to engage its diverse population, it needs to focus on accessibility. so successful that a coalition of disability organizations is campaigning for the city to continue remote access even as it goes back to convening in person. This article appears in our “ Guide to Building Constituent Engagement.”

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.