Remove Campaign Remove Constituents Remove Engagement
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

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An Engaging Strategy for Audience Outreach

GovLoop

Improving public trust and engagement doesnt happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies

GovLoop

Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction. In many agency-citizen interactions, that engagement involves applying for benefits.

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An Engaging Strategy for Audience Outreach

GovLoop

Improving public trust and engagement doesn’t happen by chance. And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. Today, New Mexico’s texting campaigns are more sophisticated than ever. In this post, we share examples of innovation from New Mexico and North Carolina. Once they were confident in their approach, the team scaled fast.

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In San Francisco, Accessibility Means Better Engagement for Everyone

GovLoop

For San Francisco to engage its diverse population, it needs to focus on accessibility. That observation — that accessibility benefits more than a small group of outliers — underlies Kaplan’s advice on engaging the whole community. This article appears in our “ Guide to Building Constituent Engagement.”