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Civix simplifies online campaign finance reporting with AWS serverless technology

AWS Public Sector Blog

Public officials and employees for electoral candidates, political committees, and political action committees (PACs) must publicly disclose their campaign finances in accordance with different state campaign finance disclosure laws. Read on to learn how Civix worked with AWS to create their new solution.

Campaign 242
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

For more than a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. Solution overview: Creating agentless outreach campaigns Agencies can help automate their outreach programs with the Amazon Connect Outbound Campaign solution.

Campaign 130
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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies

GovLoop

Improving citizen experience isn’t just for designers and application developers – it’s something every agency decision-maker and frontline worker should be thinking about. But HX isn’t just for designers and application developers. Or, they might develop negative emotions toward your organization, eroding trust.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. What we have to communicate is life-saving information.

Campaign 195
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The AWS approach to accelerating innovation and procurement with state agencies

AWS Public Sector Blog

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. Today, New Mexico’s texting campaigns are more sophisticated than ever. The team chose to develop the new Encounter Processing System (EPS) internally and deploy it in the cloud.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

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