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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Demo of Amazon Connect for unemployment insurance. Why were customers calling?

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Managing nonprofit members and donors with CiviCRM on AWS

AWS Public Sector Blog

Managing donors, members, and constituents is essential to the success of most nonprofits. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases. Customer relationship management (CRM) systems are an important part of this process.

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