CX Innovation: Reminder Text Messages Make a Difference
GovLoop
NOVEMBER 2, 2023
For people who rely on social services benefits — e.g., the Supplemental Nutrition Assistance Program (SNAP); SNAP for Women, Infants & Children (WIC); Temporary Assistance for Needy Families (TANF); and Medicaid — reminders about appointments and deadlines aren’t just a convenience.
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