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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

A critical focus of the public health emergency (PHE) unwinding is the challenge Medicaid agencies may face with regards to returned mail, which can happen when a member changes their address and the agency does not have the updated address on file. Amazon EventBridge launches the “Campaign Outreach Process” AWS Step Function.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information. Once they were confident in their approach, the team scaled fast. They all use AI or automated responses, so people get the message.

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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

During the COVID-19 public health emergency, a continuous coverage requirement was put in place for Medicaid beneficiaries, meaning millions were automatically reenrolled in healthcare coverage without needing to renew eligibility. Then, learn how to monitor the campaign’s effectiveness and response rates in a visual dashboard.

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Pandemic profiteers: Exploiting fear through cyber scams and how to move forward

Open Access Government - Technology News

The COVID-19 pandemic not only posed a public health crisis but also created cyber scam opportunities for cybercriminals to exploit the vulnerable in the rapidly changing digital environment With the outbreak of the pandemic, cybercriminals quickly identified ways to exploit the public.

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Automating returned mail to keep members enrolled during Medicaid unwinding

AWS Public Sector Blog

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Amazon Pinpoint, an omni-channel communications service, can help in this scenario.

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Why the UK’s cybersecurity strategy must change

Open Access Government - Technology News

As Labour’s campaign was built on promises of transformation after 14 years of Conservative governance, the party has acknowledged the growing risks of cyberattacks in its manifesto. An other often overlooked element in building cyber resilience is the continued reliance on traditional postal communications.

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Top 6 agenda items for changemakers in 2022

Bang the Table

In the last few years, there’s been an understandable reassignment of many key communication staff to booster public health campaigns, with few able to prioritize the essential task of updating (now painfully old) policy. So here are the top 6 agenda items to help you focus time and energy on what matters in 2022.