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The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. Its an influx of people going in and out. We dont want to be guessing.
Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information.
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. It’s an influx of people going in and out.” We don’t want to be guessing.
The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage. This translates to an average cost of $6.75
Connect and Engage with Online Community Groups Optimise Your Site for Search Engines (SEO) Leverage Printed Material Implement Hybrid Engagement Strategies Use Email Campaigns to Keep Residents Engaged and Informed Invest in Paid Advertising to Boost Visibility 1. It ensures your message reaches the right people at the right time.
When looking for communication solutions for a niche audience, bring everyone to the table,” advises Claudine. For myself and my team, it is incredibly helpful to understand what is trying to be communicated, to whom, and why. Claudine’s team is also working on a new branding campaign called Free to Belong.
Photo courtesy Cincinnati and Hamilton County Public Library In my freshman year of college, a woman came to my Intro to Communications class to talk about the future of the Internet. She told us that someday, the internet would keep track of our previous searches and purchases.
The organizations that achieve the greatest success with individual donor campaigns usually have one of the following in their favor: (1) broad name recognition (e.g., If your organization works on an issue that resonates emotionally with potential donors, that’s also a strong sign that an individual donor campaign could work for you.
Virtual Tools Expand Outreach. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. The Return to the Riverbend campaign, launched in fall 2021, yielded community input that the city used to create a master plan, released the following summer, for a new riverfront area.
As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.
Virtual Tools Expand Outreach “We were able to get so much more information,” Skowera said. “We That allowed the city to use multiple types of outreach to share updates with people as the project developed. ” For more ideas on how agencies are improving their outreach, download the guide. Get the guide Favorite
As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with launching and optimizing the marketing and communications plan for the agency’s GoZone microtransit public involvement project in spring 2021. cost, safety, zone maps, etc.)
The parents have been hyper about speeding cars, and the neighborhood and our District 6 Councilmember is more concerned about traffic safety these days because a nearby elementary school had a traffic fatality last year (" Yard sign, Person running for District Six Council in Salt Lake using traffic safety as a campaign issue ," 2023).
Park Pride , the city- and county-wide park support organization in Atlanta, sponsors an annual conference for park professionals and advocates (they need to do more to get park advocates to participate), which is a great way to communicate best practices and build the knowledge-base of the park community.
A recent upload in my photo feed was from last fall, and showed a public art campaign posted on a trash can in Times Square, where the public spaces are managed by the Times Square Alliance business improvement district. More about this later.) A final word.
This means that your community will see your content more regularly and be more enticed to interact, all whilst helping you to improve outreach to a wider audience. Engaging with your audience By sharing updates, news, and announcements, you can use social media to effectively communicate with your audience and keep them informed.
These relationships are crucial for effective collaboration, communication, and successful grant programs within your organization. The need for organizations to prioritize building positive team dynamics will impact and internally foster a culture of transparency, open communication, and mutual respect.
An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.
An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation. The digital outreach works, and it’s a model for other agencies. The agency’s social media campaign has helped humanize the organization and build trust.
Deloittes Resident Outreach solution (available in AWS Marketplace ) enables state agencies to adapt their resident communications through the power of generative AI on Amazon Web Services (AWS). AI-based virtual agents orchestrate outreach to the population to verify eligibility or other key details.
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