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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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CFP: Journal of Advancement, Communication, and Development in Academic Libraries #OpenAccess

A Library Writer's Blog

The Journal of Advancement, Communication, and Development in Academic Libraries (open access journal) publishes articles that offer strategies and case studies for practical application of strategic fundraising and communication in academic libraries. Share a new role or position, new campaign, completed project, etc.

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Why the UK’s cybersecurity strategy must change

Open Access Government - Technology News

As Labour’s campaign was built on promises of transformation after 14 years of Conservative governance, the party has acknowledged the growing risks of cyberattacks in its manifesto. Even more concerning, many of these systems run on outdated operating platforms, meaning they no longer receive critical security updates.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

According to Gartner, the consequences to IT operations or supply chains run high at around $540,000 per hour. Phishing campaigns play on the public’s fear and uncertainty to gain access to private and organizational systems. Critically, there needs to be a secure and reliable communications platform available as part of the CEM plan.

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CISA, OMB, ONCD and Microsoft collaborate on new logging playbook for Federal agencies

Microsoft Public Sector

To assist in this, Microsoft and CISA will also be providing the Microsoft Expanded Cloud Log Implementation Playbook which will provide an in-depth look at each of the new log events and how they can be used to support hunting and incident response operations at your organization.

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October is Cybersecurity Awareness Month: Are you prepared?

Open Access Government - Technology News

This is often through phishing attacks, where individuals are targeted with fraudulent communication that tricks them into clicking bad links, handing over sensitive information, or installing malware. Awareness Campaigns & Training. What are awareness campaigns? These attacks are easily preventable.

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University Hospitals Coventry and Warwickshire NHS Trust digitizes and improves patient experience with AWS

AWS Public Sector Blog

Like many healthcare providers, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust , which manages two major hospitals and serves a population of more than one million, has operated with legacy technology that relies heavily on phone calls and manual processes for contacting patients.