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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. Re-evaluate your on-call communication and rotation plan. Document the necessary steps, including escalation procedures, communication protocols, and the recovery processes.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Although every agency is unique in its operational needs, in the next section, we map some of the capabilities of Amazon Connect to a four-pronged strategy for reducing call volume and improving self-service.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison.

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

There, she managed and directed day-to-day operations and formulated and implemented policies to achieve the department’s mission. She also has served on the Marketing Board for the March of Dimes and continues to be involved in the Our Promise Campaign.

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Improving customer experience for the public sector using AWS services

AWS Public Sector Blog

Step Functions orchestrates a series of automated tasks, managing the flow of operations. Business intelligence – You can use Amazon QuickSight to create intuitive reports and dashboards that effectively communicate insights from the forecast data. The central component here is Forecast.

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University Hospitals Coventry and Warwickshire NHS Trust digitizes and improves patient experience with AWS

AWS Public Sector Blog

Like many healthcare providers, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust , which manages two major hospitals and serves a population of more than one million, has operated with legacy technology that relies heavily on phone calls and manual processes for contacting patients.