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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. In this blog post, I walk through how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e., Sign in to the AWS Management Console.

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CFP: Journal of Advancement, Communication, and Development in Academic Libraries #OpenAccess

A Library Writer's Blog

The Journal of Advancement, Communication, and Development in Academic Libraries (open access journal) publishes articles that offer strategies and case studies for practical application of strategic fundraising and communication in academic libraries. Share a new role or position, new campaign, completed project, etc.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

What are the top 3 trends that will trigger organizations to adopt a critical event management plan in 2023? Gartner reveals all Over the past year, organizations have been focused on managing the rise of home and hybrid workforces and adapting to the many changes resulting from the global pandemic. million to $4.2

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Effective Library Internal Communication Is Not Impossible! Libraries Share Tips for Keeping Staff Up to Date, Engaged, and Happy

Super Library Marketing

This happened because we had a messy, unorganized internal communications strategy. If we were having problems getting information to staff about a fun event, we were really in trouble when it came to communicating the information they needed to do their work properly. Internal communications: marketing’s forgotten stepchild.

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October is Cybersecurity Awareness Month: Are you prepared?

Open Access Government - Technology News

Martin Roots, Managing Director at the Expede Group, discusses cybersecurity awareness, walking us through different cyber attacks and how to prevent them efficiently. Awareness Campaigns & Training. What are awareness campaigns? Cybersecurity campaigns go much further than an educational one-off.

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Library Cracks the Code on How To Tell Stories to Stakeholders: They Use Email! Here’s How Their Targeted Newsletter Works

Super Library Marketing

Photo courtesy Cincinnati and Hamilton County Public Library During the pandemic, Claudine Bennet was stuck at home, and trying to adjust to her new role as External Relations Manager at Dayton Metro Library , she came up with a fun game. “At Claudine’s team is also working on a new branding campaign called Free to Belong.