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AWS expands program offering low-to-no cost security services for federal political campaigns and committees

AWS Public Sector Blog

Cybersecurity plays a pivotal role in democratic campaigns and elections. To support their effective security and management, election campaigns and committees need access to the latest industry-leading security services and resources, regardless of their budget. In 2022, AWS expanded the offering to include 20-plus services.

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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks. Re-evaluate your on-call communication and rotation plan. Document the necessary steps, including escalation procedures, communication protocols, and the recovery processes.

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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. In this blog post, I walk through how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e., Sign in to the AWS Management Console.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Agencies can also preempt potential calls with outbound campaigns , reaching up to millions of customers across channels with program updates and reminders for important deadlines, weekly certifications, and work search requirements.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

What are the top 3 trends that will trigger organizations to adopt a critical event management plan in 2023? Gartner reveals all Over the past year, organizations have been focused on managing the rise of home and hybrid workforces and adapting to the many changes resulting from the global pandemic. million to $4.2

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Effective Library Internal Communication Is Not Impossible! Libraries Share Tips for Keeping Staff Up to Date, Engaged, and Happy

Super Library Marketing

This happened because we had a messy, unorganized internal communications strategy. If we were having problems getting information to staff about a fun event, we were really in trouble when it came to communicating the information they needed to do their work properly. Internal communications: marketing’s forgotten stepchild.