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State and localgovernment organizations have faced numerous threats, from man-made and climate-related risks to third-party breaches and incidents. Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks.
To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.
Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Agencies can also preempt potential calls with outbound campaigns , reaching up to millions of customers across channels with program updates and reminders for important deadlines, weekly certifications, and work search requirements.
Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.
Virtually all federal, state, and localgovernment agencies must adhere to various data retention and records management policies, regulations, and laws. AWS Wickr is an end-to-end-encrypted service that allows secure communication and data retention across messaging, voice and video calling, file sharing, and screen sharing.
Phishing campaigns play on the public’s fear and uncertainty to gain access to private and organizational systems. As we look ahead, more organizations and localgovernments should consider rehearsing their responses through routine cyberattack simulation drills. What do you do when this happens and as the situation unfolds?
However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2.
With a CMS waiver , SMAs can update case records with new contact information from reliable sources, and then use this information for any outreach or physical mail campaigns to enrollees. Amazon Pinpoint, an omni-channel communications service, can help in this scenario. See more Health and Human Services Cloud Resources here.
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Building Trust With Tech In State and LocalGovernment.”
As the Denton County Transportation Authority’s (DCTA) recent Senior Marketing and Communications Manager, I was tasked with developing and leading the marketing and communications plan for the agency’s GoZone microtransit public involvement project in the spring of 2021.
Communicate well: ensure stakeholders know how their data is being used and for what purpose. The Unlocking the Value of Healthcare Data report recommends a specific communicationscampaign explaining how data will be used and by whom.
Nonetheless, I believe that although we could not necessarily constrain these stressors or their impact (to say the least), we as localgovernment managers are in a unique position to help our residents manage the mental health challenges that so many are facing, and not just in terms of services.
There’s a lot of innovative products accelerating interest in Microsoft 365, and we continue our commitment to deliver the new product value, services, and features to our US Government cloud environments (GCC, GCC High, and DOD). When this will happen: Available now.
A recent upload in my photo feed was from last fall, and showed a public art campaign posted on a trash can in Times Square, where the public spaces are managed by the Times Square Alliance business improvement district. More about this later.) Problems such as graffiti, people in mental health crisis, sanitation, etc.,
Not only will you gain valuable knowledge about grant writing, but you’ll also develop important communication skills that can be useful in other areas of your career. State and Local Grants: States and localgovernments often provide grants for nonprofits within their own jurisdictions.
An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation. As social media started to grow, we started to realize this is a legitimate communication platform.”. An Aimless Approach — at First.
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