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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

State and local government organizations have faced numerous threats, from man-made and climate-related risks to third-party breaches and incidents. Bad actors use new technologies such as generative artificial intelligence (AI) to craft more convincing phishing campaigns and social engineering attacks.

Security 264
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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

Campaign 130
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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Agencies can also preempt potential calls with outbound campaigns , reaching up to millions of customers across channels with program updates and reminders for important deadlines, weekly certifications, and work search requirements.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.

Campaign 195
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Addressing federal record retention in mobile device messaging

AWS Public Sector Blog

Virtually all federal, state, and local government agencies must adhere to various data retention and records management policies, regulations, and laws. AWS Wickr is an end-to-end-encrypted service that allows secure communication and data retention across messaging, voice and video calling, file sharing, and screen sharing.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

Phishing campaigns play on the public’s fear and uncertainty to gain access to private and organizational systems. As we look ahead, more organizations and local governments should consider rehearsing their responses through routine cyberattack simulation drills. What do you do when this happens and as the situation unfolds?

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Supporting state agencies with Medicaid unwinding outreach: Creating a multi-lingual two-way messaging system

AWS Public Sector Blog

However, new guidance from the Federal Communications Commission (FCC) has made an important determination to allow government agencies to use calling and texting to verify Medicaid beneficiaries’ current addresses so the reenrollment materials reach them. Architecture overview Figure 2.

Outreach 130