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AWS expands program offering low-to-no cost security services for federal political campaigns and committees

AWS Public Sector Blog

Cybersecurity plays a pivotal role in democratic campaigns and elections. To support their effective security and management, election campaigns and committees need access to the latest industry-leading security services and resources, regardless of their budget. In 2022, AWS expanded the offering to include 20-plus services.

Campaign 315
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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

As we approach the end of 2024, cybersecurity and information technology (IT) professionals are reflecting on a year filled with unprecedented challenges and opportunities to improve processes. Re-evaluate your on-call communication and rotation plan. The surge in online activity creates more opportunities for scams and attacks.

Security 264
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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. However, some challenges can hinder streamlined and immediate exchange of information, like when a school encounters an unforeseen event, especially during times of low-staffed administration like before and after school hours. Enable outbound campaigns 1.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Integrated chat assistants can also provide real-time claim information through the IVR without agent assistance. Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. These solutions dont just alleviate front line staff.

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Now available: New AWS program supporting nonprofit donor and member engagement

AWS Public Sector Blog

As one-time donations increasingly become the norm, nonprofit development teams are challenged to think outside-the-box to attract, retain, and communicate with their valuable supporters. Organizations can use data to inform an enhanced engagement strategy, but many are challenged to unlock the full value of that data affordably and at scale.

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How One Library Marketer Advocated for (and Got) an Additional Promotional Staff Member

Super Library Marketing

Nicole is now the Communications Coordinator for the Delaware County District Library, a five-branch system with a bookmobile and other outreach services. She had one Communication Specialist but was certain she needed more help. The first thing I did was sit down with my Communications Specialist and perform a job task audit.