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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. However, some challenges can hinder streamlined and immediate exchange of information, like when a school encounters an unforeseen event, especially during times of low-staffed administration like before and after school hours. Enable outbound campaigns 1.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

As we approach the end of 2024, cybersecurity and information technology (IT) professionals are reflecting on a year filled with unprecedented challenges and opportunities to improve processes. Re-evaluate your on-call communication and rotation plan. The surge in online activity creates more opportunities for scams and attacks.

Security 264
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Now available: New AWS program supporting nonprofit donor and member engagement

AWS Public Sector Blog

As one-time donations increasingly become the norm, nonprofit development teams are challenged to think outside-the-box to attract, retain, and communicate with their valuable supporters. Organizations can use data to inform an enhanced engagement strategy, but many are challenged to unlock the full value of that data affordably and at scale.

Nonprofit 243
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Effective Library Internal Communication Is Not Impossible! Libraries Share Tips for Keeping Staff Up to Date, Engaged, and Happy

Super Library Marketing

This happened because we had a messy, unorganized internal communications strategy. If we were having problems getting information to staff about a fun event, we were really in trouble when it came to communicating the information they needed to do their work properly. And that was dangerous. Morale can drop.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information. Once they were confident in their approach, the team scaled fast. They all use AI or automated responses, so people get the message.

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Addressing federal record retention in mobile device messaging

AWS Public Sector Blog

NARA defines federal records as “all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business.” Now more than ever, agencies are seeking to communicate through secure channels, and maintain and preserve those communications.