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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays

AWS Public Sector Blog

State and local government organizations have faced numerous threats, from man-made and climate-related risks to third-party breaches and incidents. Several factors contribute to the increased cybersecurity risk during the holiday season, including: Organizations experience reduced staffing as government employees take well-deserved time off.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

To address these staffing shortage issues and make sure members get their communications needs met, SMAs can use AWS and cloud technology to introduce automation into their outreach process. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Every constituent has a different set of circumstances that dictates how and when they prefer to communicate. Agencies can also preempt potential calls with outbound campaigns , reaching up to millions of customers across channels with program updates and reminders for important deadlines, weekly certifications, and work search requirements.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

The advocate would make sure online government services were as good as anything residents found in the private sector. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. What we have to communicate is life-saving information.

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Addressing federal record retention in mobile device messaging

AWS Public Sector Blog

There are hundreds of US federal government departments and agencies. Virtually all federal, state, and local government agencies must adhere to various data retention and records management policies, regulations, and laws. Data security and retention. Federated secure messaging and storage.

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How to effectively tell government success stories

Partnership for Public Service

2, the Partnership for Public Service held a virtual workshop to help federal communications professionals learn how to strategically frame government success stories. He stressed the need to establish a specific goal of what you want your audience to do, and know and feel from the message you are communicating. “We

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An Engaging Strategy for Audience Outreach

GovLoop

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. For example, asking a website visitor, How often do you text different providers in your area?